NASCAR Software Application Engineer-Mid Level

About Pratt Miller, an Oshkosh company

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

The NASCAR Software Application Engineer will assist our NASCAR Motorsports clients with support and development of PME-proprietary software applications. This role combines technical expertise, customer relationship management, and software development support. The ideal candidate will thrive in a collaborative, fast-paced team environment, balancing client-facing responsibilities with internal coordination among developers, QA, and product teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Candidate will work in a team environment with responsibilities including, but are not limited to, the following items: 

• Customer Support
• Serve as the primary point of contact for customers using Pratt Miller’s database software and motorsports competition tools
• Assist clients with application support, customization, and integration using APIs
• Set up, manage, and lead project meetings with customers 
• Build and maintain strong client relationships through understanding needs, setting clear expectations, and ensuring satisfaction
• Maintain clarity and set realistic expectations for customers under high-pressure conditions 
• Conduct training sessions, demonstrations, and onboarding to help customers effectively use PME tools
• Gather client feedback to inform product improvements and relay insights to internal teams
• Provide on-site or remote support when needed for client Events
• Outline process’ and client workflow for tool integration and training
• Engage constructively in discussions by listening actively and contributing thoughtful input
• Design and draft clear, concise, and well-structured reports that meet the client’s requirements using Telerik tools
• Ability to travel and be on-site with clients for data ingestion, support, training, discussions, and on-boarding
• Software Development Support
• Act as the liaison between the PME Software Development Team and customer 
• Identify, document, and track software defects through the JIRA ticketing system 
• Communicate and work closely with developers to resolve issues
• Collaborate with Developers, Product Managers, Business Analyst and other Stakeholders to clarify requirements and define acceptance criteria
• Diagnose and resolve technical issues reported by clients through systematic investigation and root cause analysis
• Perform routine maintenance tasks such as updates, patches, and system upgrades
• Collaborate with customers, development, QA, and operations teams to plan and schedule deployments 
• Software Testing Support
• Maintain test documentation to reflect evolving requirements and system changes
• Design, execute, and maintain test cases to validate functionality, performance, and reliability of software applications
• Monitor deployment processes to identify and resolve issues in real-time 
• Diagnose and resolve errors or performance issues during and after deployments 
• Document deployment steps, lessons learned, and improvements for future releases 
• Contribute to continuous improvement of QA frameworks, tools, and methodologies

ADDITIONAL DUTIES AND RESPONSIBILITIES:

In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:

• Attendance at Pratt & Miller meetings
• Education / training
• Provide feedback on product needs and processes
• Support Pratt Miller initiatives, marketing events, and general development as necessary

ESSENTIAL KNOWLEDGE AND SKILLS:

Desired Education

• BS or MS in Software Eng, Computer Science, Mechanical Eng or a related field 
• At least 3 years of experience in professional Motorsports 
• Software support experience preferred

Desired Specialized Knowledge and Skills

• Proficient in Excel, Word, Power Point, SQL, Azure, MATLAB, and Networking concepts
• Preferred coding background in C#, MS SQL, Python, and/or Angular 
• Knowledge of agile software management tools (specifically JIRA & Confluence) 
• Experience working in a collaborative team environment with members in multiple locations 
• Attention to detail and drive for quality
• Excellent interpersonal, verbal, and writing skills for communicating with other Pratt Miller Engineering team members and clients
• Good analytical, problem solving, and organizational skills 
• Willingness to learn and stay current with software development technologies 
• Experience with structured software development practices
• Ability to work independently and move projects forward with little direction
• Strong work ethic
• Team player

Work Environment/Physical Demands

• Must be able to multi-task in a fast passed, dynamic, and stressful environment while producing accurate decisions and results  
• Stress may occur periodically
• Long hours may be required at times
• Limited amounts of travel may be required
• Work environment can vary between group and individual assignments and tasks

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.