NAM Blades Operations Manager

Job Description SummaryThe NAM Services Blades Operations Manager is responsible for leading the back-office functions that enable successful and timely execution of blade repair services across North America. This role ensures that, as soon as repair requests are received from Engineering, all necessary planning, documentation, resources, and vendor coordination are in place to execute work efficiently. The Operations Manager oversees schedulers, planners, warehouse staff, and administrative functions, serving as the focal point between Sales, Warranty, Parts, Blades services leaders, and Project Management teams. The role also supports the control and tracking of key performance indicators (KPIs) for the region, ensuring alignment with safety, quality, delivery, and cost objectives.
This position requires a detail-oriented leader capable of creating robust processes, leveraging digital tools, and driving collaboration to support field operations.

Job Description

Essential Responsibilities:

Work Preparation & SOW Development:

• Review and validate information received from Engineering for each repair project.
• Prepare detailed Statements of Work (SOW) to define project scope and requirements.
• Support selection of the most appropriate internal teams or vendor partners for mobilization.

Team Allocation & Mobilization:

• Allocate internal or external resources, ensuring team mobilization occurs on schedule.
• Coordinate the availability of tools, materials, and PPE for each project through the warehouse employee.
• Maintain close contact with vendors to understand availability and secure the right resources.

Operational Oversight & Job Support:

• Act as the primary interface with Resource Managers and Project Managers after mobilization.
• Monitor job progress and proactively identify where additional support is needed.
• Ensure alignment with field teams and escalate issues as necessary to maintain project continuity.

KPI Tracking & Performance Support:

• Monitor and support regional KPIs related to safety, quality, delivery, and cost.
• Provide data and analysis to leadership to drive operational improvements.
• Identify trends and recommend actions to maintain or exceed performance targets.

Vendor & Financial Management:

• Manage the creation of Service Requisitions and Purchase Orders.
• Align with field teams to validate work completion before proceeding with vendor payments.
• Build and maintain strong relationships with vendors to ensure capacity and performance meet operational needs.

Stakeholder Communication:

• Serve as the central point of contact for Sales, Warranty, Parts teams, MCUs, and other functions.
• Provide regular updates on ongoing projects and share visibility into upcoming workload.
• Facilitate clear and timely communication between commercial teams and field operations.

Process & Tool Development:

• Design, implement, and continuously improve processes to standardize back-office operations.
• Develop and maintain digital tools to improve visibility, scheduling accuracy, and efficiency.
• Track key performance indicators (KPIs) to drive data-driven decision making.

Team Leadership & Development:

• Lead, coach, and develop a team of schedulers, planners, administrative and warehouse personnel.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Ensure team members are properly trained on systems, tools, and processes.

Qualification/Requirements:

• Bachelor’s degree in Business, Operations and/or Services Management, Supply Chain, or related field (OR a GED/HSED and 9 years equivalent professional experience in Job Family or Group).
• Minimum of 5 years of Leadership and Management experience in service operations, project coordination, or supply chain management.
• Proven ability to manage multiple workstreams and align cross-functional stakeholders.
• Experience preparing Statements of Work, managing vendor relationships, and overseeing resource allocation.
• Willingness to travel periodically (up to 20%) to warehouses, offices, and field locations.

Desired Characteristics:

• Strong organizational and planning skills with attention to detail.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Proficiency in operational tools and systems (ERP, scheduling software, dashboards).
• Financial acumen, with experience managing requisitions, purchase orders, and cost tracking.
• Demonstrated ability to design processes and implement digital tools to improve efficiency.
• Collaborative mindset, capable of working with technical, commercial, and operational teams.
• Commitment to safety, quality, and operational excellence.

The base pay range for this position is $119,600 - $199,400.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for variable incentive compensation of 15%. This posting is expected to close no earlier than October 17, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.  
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual