Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.
This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous. We are not a call-center operation; we are a team of senior IT folks with a collective knowledge that solves problems for Inc 50. companies and works with some of the largest MySQL deployments in the world.
You’ll be teaming with some of the most well-known database ninjas in the industry who are even better teammates, friends, and mentors. This is a mid-level position, where senior personnel will be assisting you to improve and develop your own skills and become more proficient with databases than you can possibly imagine.
This is a 100% remote role, so you can be located anywhere in the Americas time zone. All you need is a decent, stable internet connection.
What You Have Done
Good hands-on knowledge of both MySQL and InnoDB
Be skilled with some of the MySQL ecosystem of tools and technologies
Knowledgeable about performance tuning, query optimization, & index tuning
Know-how of backup solutions such as Xtrabackup, mydumper, etc, and also of Point-in-Time-Recovery
Some experience with High Availability solutions (replication, routers, proxies, etc)
Exposure and practice with zero-downtime procedures
Good understanding of monitoring requirements
Demonstrable experience of administering Linux-based systems
Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
Be self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
Availability to travel for the occasional team meeting, conference or customer visit
Experience working with customers in English
What Will Make You Stand Out:
Experience working in SLA-bound operations
OpenSource Community contributions (could be a blog)
Good practice with working over screen-sharing/phone
Knowledge of any of the following technologies
Galera / XtraDB Cluster / ProxySQL / Orchestrator
Cloud Services such as AWS and RDS, Azure, GCP
Percona Monitoring & Management (PMM) and other monitoring tools
Configuration management solutions such as Ansible, Puppet or Chef
Percona Toolkit suite
MySQL DBA, Professional Certifications
MongoDB
PostgreSQL
MyRocks
Kubernetes / OpenShift / Docker
Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)
Location: Remote, work from home position anywhere. 5 day work week, including weekend. Participation with the on-call team schedule. You will need to be able to travel to company events, conferences, etc.
Your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
Top Skills
What We Do
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. With Percona's open source database expertise, your business can avoid downtime and outages, meet expected customer experience, foster operational and developer collaboration, and manage enterprise risks through sound database architecture frameworks.
Our global experts are available 24x7x365 and have worked with over 3,000 clients worldwide – including the largest technology companies.
Percona is the champion of unbiased open source database solutions and provides the best solution for our customers regardless of their database architecture or platform. Our software is 100% free and open source, and is a drop-in replacement for MySQL and MongoDB databases.
Percona was founded in August 2006 by Peter Zaitsev and Vadim Tkachenko and now employs over 250 people (and growing!) located in almost 40 countries. Our large and diverse customer list boasts one of the highest renewal rates in the business. Our expertise is visible in our widely read Percona Database Performance blog and our book High Performance MySQL.
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