myHR Representative (Bilingual English/Spanish)

Work Flexibility: Hybrid

Work Flexibility: Hybrid (flexible)

On Site Location: 4100 E. Milham Rd., Portage, MI

Shift: Monday – Friday 10:30 AM – 7:00 PM

Summary:

The Bilingual myHR Representative provides clerical support to relieve department managers or staff of administrative details. In this role, you may coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Additionally, you will research, compile and proof word processing assignments and operate automated office equipment for various functional areas of the company.

What You Will Do:

• Provide high level of customer service via phone and case management system in verbal and written communication to employees/managers.
• Triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards.
• Handle confidential and sensitive information (i.e. HIPPA related).
• Provide training to employees and managers on Workday functionality and HR processes.
• Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up.
• Assist employees and managers with myHR portal and Workday system navigation and completing transactions.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
• Understand and comprehend general requests in order to provide accuracy responses to information.
• Recall information from a variety of HR-related materials
• Communicate clearly telephonically, via email, and other electronic means.

What You Need:

Required:

• High School Diploma or equivalent
• Bilingual (English and Spanish: full fluency to include writing, speaking, reading, etc.)
• 2+ years’ experience in customer service

Preferred:

• Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word)
• Experience using a case management or HRMS system and Workday applications

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.