MY - Senior Desktop Support Engineer

• Daily user support for local office & remote site;
• End user equipment support and managment;
• Provide presetup IT equipment and account to new onboarding staff;
• Basic server and network equipment support;
• User account control and Intune / Azure knowledge;
• Inventory management;
• Monitoring and handling queue and routing tickets;
• Documentation of troubleshooting manuals, escalation procedures and contact details;
• Coordinate with vendors and internal resources to ensure operational excellence;
• Monitoring applications and services;
• Perform daily operational tasks to maintain healthy IT environment;
• Review and analyse IT systems to improve quality and stability;
• License management;
• Takeover support of new systems and procedures;
• ACS and CCTV system support;
• VOIP knowledge
• Ad-Hoc project and communicate with team.

• Minimum 3 years’ experience in IT as end user support specialist;
• End user equipment support;
• Knowledge of desktop operating systems (Mac and Window);
• Ability to evaluate and solve complex problems and issues;
• Basic knowledge of server and network infrastructure;
• Understanding of the architecture of the multi-tier systems;
• Knowledge of scripting languages is a plus;
• Documentation skills;
• Communication skills;
• Can work independence;
• English & Chinese are essential

What we can offer you:

• Medical Benefit
• Life Insurance