Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionJob Ref ID: JR0085309
YOUR MISSION
As the Finance & Ops Lead for Marketplace Experience you will own the financial narrative, cost performance, and governance of the Customer Refunds & Compensations (R&C) team globally. You will be responsible for identifying, quantifying, and reducing compensation-driven value loss, improving structural cost efficiency, and leading high-impact global cost-saving projects. This role focuses on measurable business impact, connecting operational friction to financial outcomes, and driving cross-functional alignment to ensure strict financial control over a budget of high double-digit millions a year.
THE JOURNEY
Own and drive global R&C financial KPIs: Track cost performance against Business Plans (BP) and Best Estimates (BE), identifying structural drivers of value loss and quantifying their financial impact.
Lead financial planning: Drive the creation of the R&C BP, reforecasts, and monthly BE revisions, prioritizing high-ROI interventions and investment reallocating focus toward the biggest cost levers.
Challenge cross-functional teams: Identify inefficiencies, challenge regional teams on cost deviations, and ensure clear action plans with measurable outcomes to materialize opportunities.
Drive performance governance: Lead the R&C Monthly Finance Review, ensuring consistent reporting, performance storytelling, and accountability for Glovo’s senior management.
Execute global cost optimization: Lead cross-functional projects (such as refining partner chargeback policies) and escalate systemic issues to advocate for structural fixes over short-term patches.
Build scalable frameworks: Develop and maintain UX-friendly financial performance tools and dashboards to guide decision-making across all markets.
WHAT YOU WILL BRING TO THE RIDE
Bachelor’s degree in Business Administration, Finance, or Accounting required.
5+ years of experience in Finance, FP&A, Controlling, Strategy, or Operations roles.
Strong ability to connect operational metrics to financial impact and build robust Business Plans and Best Estimates.
Experience influencing cross-functional stakeholders (Finance, Regional Ops, Commercial) without direct authority to drive global cost-saving projects.
Structured problem-solving, strong analytical capabilities, and a data-driven approach.
Excellent communication, stakeholder management, and performance storytelling skills.
High ownership mindset, hands-on, and a strong bias for measurable impact.
G Suite expertise (Sheets, Presentations) or Office Suite expertise (Excel). The ability to build UX-friendly dashboards is highly valued.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Skills Required
- Bachelor's degree in Business Administration, Finance, or Accounting
- 5+ years of experience in Finance, FP&A, Controlling, Strategy, or Operations
- Ability to connect operational metrics to financial impact and build Business Plans and Best Estimates
- Experience influencing cross-functional stakeholders and driving global cost-saving projects
- Structured problem-solving and strong analytical capabilities
- Excellent communication, stakeholder management, and performance storytelling skills
- High ownership mindset, hands-on approach, and bias for measurable impact
- Expertise in G Suite or Microsoft Office Suite, including spreadsheets and presentations
- Ability to build user-friendly financial dashboards
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
-
Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
-
Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
-
Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
