Mutuels Supervisor

General Definition:

• Trains clerks in policies, procedures and job duties and assists patrons as needed. 

Essential Job Functions:       

• Supervises employees in a fast-paced environment and enforces policies and procedures
• Trains clerks in policies, procedures and job duties
• Listens to customer complaints, examines situation, and resolves problems to promote good public relations
• Summons security personnel as needed to assist with conflicts
• Handles taxable wagers and monitors and monitors scheduling and breaks for Mutuel clerks
• Finds appropriate answers to any patrons’ questions
• Dependability, good attendance, and occasional overtime required
• May be required to work evenings, weekends, or holidays as scheduled
• Performs other duties as assigned

Education & Training:

• Associates degree from two-year college/university or 2 years of related experience and/or training
• Two years of business operation experience required, including two years of management experience

Knowledge, Skills and Abilities:

• Job-related experience with increasing levels of responsibility
• Possess strong organization and leaderships skills with a focus on meeting customer needs
• Basic math and cash handling skills highly important
• Ability to motivate and supervise department personnel
• Ability to maintain records and complete reports as required
• Excellent written and oral communication skills required, including problem-solving and conflict resolution
• Ability to interact positively with employees and the general public
• Ability to plan ahead to ensure that resources are effectively and economically allocated
• Ability to use good judgment, including grasping and assessing the facts of a situation and draw correct conclusions
• Ability to prioritize time so that work is accomplished on a regular basis
• Reliable and committed to meeting schedules and deadlines
• Ability to select and develop staff to meet accepted standards and departmental objectives
• Ability to demonstrate initiative, including being proactive and resourceful, and working independently with minimal supervision
• Ability to think constructively and search for ways to improve processes
• Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness
• Ability to recognize the need to coordinate effort; be reliable in following through on requests and commitments
• Ability to foster an environment that nurtures collaboration, teamwork and mutual respect
• Ability to prioritize, multi-task and be flexible
• Ability to work as part of a team, work with interruptions, and work with detailed information/data
• Previous managerial/supervisory experience is preferred
• Previous experience as a Mutuels Clerk is preferred
• Basic computer skills such as word processing and/or spreadsheets preferred

Training:  

• Will complete departmental and company-wide trainings in a timely fashion when required

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Texas Racing Commission License (TXRC)

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20 pounds or exert occasionally over 50 pounds
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery levels
  • Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure to horses within close proximity