Music Streaming Platform Customer Expert with German and English (Remote within Bulgaria – No Calls)
About Us
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
What You'll Do (Non-Voice Support Only)
- Provide email and chat support (no phone calls!) to Spotify users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
- Excellent written German (C1) and English (C1)
- Valid EU work permit
- Prior customer service experience is a plus
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining complex topics in a clear, simple manner
What You’ll Get?
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Relocation support package (if moving from another country)
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
