Client Services Representative
$ 51K-to $56K base annually plus commissions
Arvig: Committed to Service, Dedicated to You
Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.
Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.
At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.
Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference
What You'll Do
As a Client Services Representative, you will support the Sales Account Executive by working directly with MDU site staff and end-user customers to increase service penetration rates within our portfolio. In this role, you will schedule regular property visits, develop customized sales and retention plans, and host promotional events to drive upgrade revenue and engage property staff. You will also act as a primary point of contact to resolve or escalate customer issues promptly, generate performance reports, and adapt marketing materials to maximize client satisfaction and retention.
What You'll Bring
- Minimum 2 years of Customer account management experience or related experience, preferably in the telecommunications sector
- Experience acting as a primary contact for high profile customers ensuring an excellent experience
- Experience with developing and executing a customer retention plan
- Valid Class D Driver's License; must meet a driver rating above "unacceptable"
- Exceptional communication, organizational, and customer service skills, with a calm, self-motivated, and sales-driven mindset
- Understanding of technology and how it relates to people's lives
- Strong foundational knowledge of broadband products, sales pipelines, regional demographics, and how technology impacts daily life
Bonus points if you have:
- Associate degree in sales, business or related
Your Schedule
Hours for this position are Monday through Friday, 8:00 am to 4:30 pm; occasional evenings and weekends.
Your Location
This position is hybrid. Candidate must reside within 40 miles of Roseville, MN.
Experience the Benefits of a Career with Arvig
At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.
- Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
- Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
- Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
- Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
- Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
- Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters
At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!
Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.
Drug screen
EOE/Disabilities/Vets
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum 2 years of customer account management or related experience, preferably in telecommunications
- Experience acting as primary contact for high-profile customers to ensure excellent experience
- Experience developing and executing customer retention plans
- Valid Class D Driver's License and acceptable driver rating
- Exceptional communication, organizational, and customer service skills; calm, self-motivated, sales-driven mindset
- Understanding of technology and how it relates to people's lives
- Strong foundational knowledge of broadband products, sales pipelines, and regional demographics
- Reside within 40 miles of Roseville, MN (hybrid role)
- Drug screen
- Associate degree in sales, business, or related field
What We Do
Great service is all about providing you with the ultimate experience, and that’s something you will always receive with Arvig. Our employee owners are passionate about taking the time to understand your business' current and future goals to ensure we provide the right telecommunications solution. Arvig is a Minnesota employee-owned Telecommunications Company that has been providing homes and businesses with high-speed cutting-edge products and services since 1950. Business solutions for fiber construction, internet, business IT, WiFi, TV, local/long distance phone, business phone systems, security and more: arvigbusiness.com Arvig Answering Solutions: arviganswering.com (formerly Time Communications) Internet, Managed WiFi, TV, phone and security for your home: arvig.com Arvig's Multiwav internet service: multiwav.arvig.com (available for townhomes, condos, apartment buildings in the Twin Cities, St Cloud and Rochester) Current customers: arvig.net
