Multinational Manager, Puerto Rico and Caribbean

At AIG, we are reimagining the way we help customers to manage risk. Join us as to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

How you will create an impact

Manages all aspects of Producing/Issuing Office service delivery for multinational accounts in Puerto Rico and Caribbean countries, including:

• Manage Omega End to End Process for all Puerto Rico & Caribbean accounts as Producing Office and Issuing Office

• Lead and manage the NAC Accounts (Captive and Non-Captive Insureds) portfolio as Producing and Issuing Office

• Assisting underwriters by providing technical support / program design on multinational programs

• Work closely with Multinational Network stakeholders to validate new developments in their territories that could impact MN Programs.

• Expertise with Multinational platforms (MN Xpress, MN Xplore, Omega, MN Xchange, Power BI)

• Ensures delivery of the highest quality of service to both brokers and clients on the portfolio of accounts

• Supervises and performs work to ensure incoming requests and creation of Programs are processed within service levels and in adherence to guidelines

• Responsible for the deployment of country, regional and global multinational initiatives

• Monitors production and ensures requests are processed within service level agreements

• Responsible for process and workflow management that meet standards in terms of timeliness, customer service, compliance, and quality.

• Ensures effective utilization of resources.

• Responsible for staffing, expenses, and quality and production goals for the unit.

• Reviews, evaluates and processes requests in accordance with standard Service Level Agreements (SLAs).

• Responds to client, broker and Requesting/Producing Office queries on territorial regulations and program structure.

• Ensures compliance with internal and external guidelines.

• Prepares quotation slip/draft policy according to global program.

• Prepares booking sheets, policy issuance documents and tracking documentation.

• Serves as a team resource for the resolution of escalated issues.

• Monitors and solves service issues.

• Completes OMeGA status updates within SLAs. Update un-issued tracking report on weekly basis.

• Serves as the MN Knowledge Champion for the scope of territories.

• Function as trainer for other staff.

• Any other related project or tasks.

What you’ll need to succeed

• Bachelors Degree in Business Administration or related field.

• This position is suitable for candidates with experience in the insurance industry.

• Knowledge of commercial insurance distribution and different distribution methods. 

• Proven relationship management skills and a track record of achieving exceptional sales results.

• Proven ability in developing and executing sales and distribution plans.

• Strong commercial skills in analyzing; planning; strategy; key relationships; and performance management.

• Awareness of legal and compliance issues.

• Bilingual (English and Spanish).

Ready to prove your potential? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].