The Role
Designs, installs, configures, tests, documents, and supports Microsoft Teams Rooms and complete audio/video collaboration systems in NASA-managed spaces. Responsibilities include systems analysis, hardware evaluation, network and device enrollment, standards maintenance, lifecycle planning, engineering documentation, acceptance testing, project reporting, stakeholder communication, and facility coordination. The role also evaluates custom room designs, supports modernization and security requirements, and travels as needed for installations, site surveys, meetings, and acceptance activities.
Summary Generated by Built In
ARES eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.
eMITS is NASA’s enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency’s mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA’s mission to inspire discovery and share NASA’s story with the world.
JOB RESPONSIBILITIES:
- Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Manage multiple projects simultaneously and provide daily/weekly project reporting.
- Provide technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
- Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
- Stay current on industry trends as they relative to evolving collaboration space solutions.
- Review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
- Analyze complex systems, identify gaps, and independently develop solutions.
- Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5–7 year planning horizon).
- Draft detailed engineering plans, analyses, workflows, and cost estimations.
- Support and guide facility-related systems considerations.
- Facilitate engineering activities and meetings with Product Owners, customers, and stakeholders.
- Communicate technical concepts clearly to non-technical stakeholders.
- Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
- Maintain relevant Microsoft Teams Rooms–related certifications
EDUCATION & WORK REQUIREMENTS:
- Requires minimum BA/BS and 8-12 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.
MINIMUM REQUIREMENTS:
- Demonstrated experience designing, installing, and configuring Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Must possess current, relevant Microsoft Teams Rooms–related certifications (must be maintained as technology and MTR device list evolves)
- Demonstrated experience designing, installing, and configuring Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Be familiar with Compliance with EPEAT, Section 508, and energy-savings standards
- Proven competency in engineering collaboration spaces as complete audio/video systems, including room sizing, camera coverage, microphone pickup, speaker coverage, display readability, cabling, and signal flow
- Ability to produce authoritative engineering documentation and installation guides; experience with version-controlled repositories (e.g., NASA SharePoint Online)
- Strong engineering judgment balancing functionality, interoperability, security, supportability, cost, and end-user simplicity
- Experience with appliance-based deployments that do not require third-party AV control system infrastructure
- Expertise in network configuration, device enrollment (WCS Intune or equivalent), and compliance with Agency Security Configuration Standards
- Ability to evaluate spaces as complete systems, confirming usability, installation quality, lifecycle readiness, and operational handoff
- Knowledge and experience with installation verification and acceptance procedures, including camera capture/framing, microphone pickup and noise rejection, display readability, speaker coverage, and physical security
- Familiarity with Common Room Components requirements: resource mailbox/Entra ID join, one-touch join touch panel, USB-C/HDMI content ingest, secured cabling, cable cubby, dual network drops, dedicated power, and centralized management
- Experience developing and maintaining engineering documentation, installation guides, and end-user training materials; ensuring Section 508 compliance
- Demonstrated ability to technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
- Proven ability to participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation.
- Strong organizational, presentation, and customer service skills; ability to communicate technical concepts clearly to non-technical stakeholders.
- Ability to think, plan, and work independently while meeting deadlines.
- Strong interpersonal skills with the ability to interact effectively with employees, customers, and cross-functional teams.
- Proven ability to manage multiple projects simultaneously and provide daily/weekly project reporting.
- Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), as well as SharePoint and Box.
Preferred Qualifications:
- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
- Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
- Familiarity with NASA or federal procurement systems (e.g., SAP, Deltek, Oracle) for managing PRs, POs, and vendor invoicing.
- Experience in guiding system architecture transitions and modernization efforts.
- Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
- Experience providing training and training materials on collaboration and conference rooms
- Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.
ARES BENEFITS:
ARES offers a competitive compensation and benefit package. Full time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5
Skills Required
- Bachelor’s degree and 8–12 years of related experience
- Current relevant Microsoft Teams Rooms-related certification
- Experience designing, installing, and configuring Microsoft Teams Rooms certified appliance-based systems
- Experience with compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Familiarity with EPEAT, Section 508, and energy-savings standards
- Competency engineering complete audio/video collaboration spaces, including room sizing, camera coverage, microphone pickup, speaker coverage, display readability, cabling, and signal flow
- Experience producing engineering documentation and installation guides using version-controlled repositories such as SharePoint Online
- Strong engineering judgment balancing functionality, interoperability, security, supportability, cost, and simplicity
- Experience with appliance-based deployments without third-party AV control system infrastructure
- Expertise in network configuration, device enrollment using Intune or equivalent, and agency security configuration standards
- Ability to evaluate collaboration spaces for usability, installation quality, lifecycle readiness, and operational handoff
- Experience with installation verification and acceptance procedures for cameras, microphones, displays, speakers, and physical security
- Familiarity with resource mailboxes, Entra ID join, one-touch join panels, USB-C/HDMI content ingest, secured cabling, dual network drops, dedicated power, and centralized management
- Experience developing engineering documentation, installation guides, and end-user training materials while ensuring Section 508 compliance
- Ability to evaluate custom and non-standard room approaches
- Experience participating in standards maintenance, assessment, continual improvement, and hardware evaluation
- Strong organizational, presentation, customer service, interpersonal, and communication skills
- Ability to work independently, manage deadlines, and manage multiple projects with regular reporting
- Proficiency with Microsoft Office 365, SharePoint, and Box
- Experience supporting NASA, aerospace, DoD, or large federal technical environments
- Industry-recognized audio/video engineering or IT systems integration certification
- Experience coordinating facility modifications involving power and network configurations
- Familiarity with NASA or federal procurement systems such as SAP, Deltek, or Oracle
- Experience guiding system architecture transitions and modernization efforts
- Experience with risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
- Experience providing collaboration and conference room training
- Experience in sensitive or mission-critical environments and knowledge of federal IT security and data handling protocols
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The Company
What We Do
ARES Corporation is one of the foremost Engineering, Project Management, Reliability and Mission Assurance, IT Architecture and Security, and Software Solutions companies in the United States. We differentiate ourselves from our competition by integrating unique, industry-leading quantitative risk management methodologies into every project to provide superior-quality products and services, on time and within budget. With a top-notch team of engineers, scientists, and other professionals, ARES focuses on solving industry’s most complex technical challenges in the key areas of nuclear, clean technology, space, and defense.
