Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
Position OverviewCreate compelling video content that drives brand awareness and engagement for a fast-growing 260-person enterprise startup. This role combines creative storytelling, technical expertise, and marketing sensibility to produce high-quality video content across all marketing channels.
Key Responsibilities- Conceptualize, shoot, and edit marketing videos including product demos, customer testimonials, brand stories, and social media content
- Own end-to-end video production process from pre-production planning to final delivery
- Create engaging content optimized for different platforms (LinkedIn, YouTube, Twitter, website)
- Develop storyboards and scripts in collaboration with marketing team
- Manage video project timelines and prioritize multiple productions
- Maintain company's video asset library and organize footage
- Direct and film interviews with executives, customers, and team members
- Create motion graphics and animations for product features and data visualization
- Ensure consistent brand voice and visual style across all video content
- Expert proficiency with professional video equipment (cameras, lenses, lighting, audio)
- Advanced video editing skills using Adobe Premiere Pro and After Effects
- Experience with audio recording and mixing
- Proficiency with motion graphics and animation
- Knowledge of color grading and color correction
- Understanding of video compression and delivery formats
- Experience with live streaming and virtual event production
- Familiarity with green screen and compositing techniques
- Strong visual storytelling ability
- Excellence in composition and lighting
- Creative approach to B2B/enterprise content
- Eye for detail in editing and post-production
- Ability to create compelling narratives from technical content
- Understanding of pacing and engagement techniques
- Experience with interview direction and talent coaching
- Understanding of content marketing principles
- Experience creating conversion-focused video content
- Knowledge of video SEO and platform optimization
- Familiarity with marketing analytics and metrics
- Understanding of B2B/enterprise marketing needs
- Experience with A/B testing video content
- Knowledge of social media video best practices
- 5+ years of video production experience
- 3+ years creating marketing or branded content
- Portfolio demonstrating range of video styles
- Experience working with enterprise/B2B brands
- Bachelor's degree in Film, Video Production, or related field
- Track record of meeting engagement metrics
- Professional cameras (Sony, Canon, or similar)
- Professional audio equipment
- Lighting systems
- DaVinci Resolve or similar color grading tools
- Adobe Creative Suite
- Motion graphics software
- Adobe Premiere Pro
- Adobe After Effects
- Adobe Audition
- Adobe Photoshop
- Video compression tools
- Project management software
- Self-motivated with strong project management skills
- Excellent communication and collaboration abilities
- Ability to translate marketing objectives into creative concepts
- Comfortable working independently and with teams
- Adaptable to feedback and changing priorities
- Strong attention to detail and quality standards
- Ability to work within brand guidelines while pushing creative boundaries
- Produce 3-4 high-quality videos per month
- Meet engagement and conversion targets
- Maintain consistent production schedule
- Quick turnaround on time-sensitive projects
- Regular reporting on video performance metrics
- Continuous improvement in production quality
- Reports to Content Marketing Manager or CMO
- Collaborates with Marketing, Product, and Sales teams
This is a full-time, permanent position that will significantly impact our brand presence and marketing effectiveness through compelling video content.
At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
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