Multimedia Specialist – Design
KeenLogic is seeking a Multimedia Specialist – Design to provide graphic design and visual communications support for the U.S. House of Representatives. This role supports House offices through the creation of print, digital, and motion graphic products that enhance communications, outreach, branding, and marketing efforts.
The ideal candidate is a creative professional with expertise in graphic design, multimedia production, and customer-focused visual communications.
KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, paid federal holidays, 401(k), and life insurance.
Position Details
- Contract Length: Base year plus two option years (anticipated start pf contract in September 2026)
- Schedule: 40 hours/week
- Core Hours: Monday – Friday during standard business hours
- Location: Washington, DC
Required Qualifications
- Bachelor’s degree in Fine Arts, Visual Communications, Graphic Design or related field, or equivalent work experience,
- 3+ years of experience creating graphic design products, including motion graphics.
- Include any in-house and/or firm/agency design experience.
- Experience using the Adobe Creative Cloud Suite (2018 or later), with emphasis on Adobe InDesign, Adobe Illustrator, Adobe Premiere, Adobe Photoshop.
- Proficiency in the use of Microsoft Office products (Word, Excel, Outlook, Powerpoint, and Teams).
Job Expectations
- Knowledge of principles and processes for providing customer service including needs assessment, meeting quality standards and evaluation of customer satisfaction.
- Ability to communicate effectively, both orally and in writing, with elected officials, senior staff, information systems professionals, and non-technical users.
- Ability to develop and maintain strong working relationships with cross functional CAO staff as well as customers and stakeholders.
- Experience building templates with help documentation is highly desired.
- Experience using Adobe After Effects is recommended.
- Understanding of other applications within Microsoft Office 365 suite is desired.
- Ability to work additional hours as necessary.
Key Responsibilities
- Consults with customers and stakeholders to determine needs and ensure customer satisfaction of desired services in the areas of static and motion graphic design.
- Creates print and multimedia content in support of communications, outreach, branding, reporting, or general marketing, including content for social media use.
- Handles multiple projects with fluctuating and competing deadlines.
- Designs and produces concepts and presentation approaches for visual communication media and works with cross-functional team members to meet specialized customer needs.
- Provides and undergoes peer-to-peer review and quality checks on work products.
- Participates in project teams supporting House offices on high-profile or complex projects, often in tight-turnaround situations.
- Maintains up-to-date knowledge of current graphic design and multimedia software and techniques, with an emphasis on Adobe Creative Cloud applications. Assists with training team members on the use of multimedia assets.
- Provides feedback and input on planning issues and day-to-day operations.
- Prepares recommendations for improvements, modifications, and enhancements to ensure responsiveness to changing requirements. Informs senior management of unusual problems and unanticipated resource constraints in a timely manner.
- Assists in the development and implementation of workplace policies, standards, procedures, practices, and communication programs.
- Participates in the development and distribution of program documents and materials.
- Performs other official duties as assigned.
Skills Required
- Bachelor's degree in Fine Arts, Visual Communications, Graphic Design, or equivalent work experience
- 3+ years of experience creating graphic design products, including motion graphics
- Experience using Adobe Creative Cloud Suite (2018 or later), specifically InDesign, Illustrator, Premiere, and Photoshop
- Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams)
- Knowledge of customer service principles including needs assessment and evaluation of customer satisfaction
- Ability to communicate effectively orally and in writing with elected officials, senior staff, IT professionals, and non-technical users
- Ability to develop and maintain strong working relationships with cross-functional staff and stakeholders
- Experience building templates with help documentation
- Experience using Adobe After Effects
- Understanding of other applications within the Microsoft Office 365 suite
- Ability to work additional hours as necessary
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
