Multifamily Product Analysis - Senior

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Position Overview

The Senior Product Analyst partners with Product Leadership, business stakeholders, and delivery teams to shape product strategy into measurable outcomes and executable work. This role leads discovery and analysis efforts to define product goals, customer needs, and success metrics, and ensures alignment across stakeholders on scope, tradeoffs, and intended value.

The Senior Product Analyst takes a “business process first” approach—deeply understanding current-state workflows, pain points, controls, and data flows, then defining future-state processes and capabilities that enable modernization. The role drives decomposition of complex business problems into capabilities, features, and well-formed user stories with clear acceptance criteria, and ensures teams have the context needed to deliver effectively.

This position plays a key role in product execution by owning requirements quality, supporting backlog readiness, and proactively identifying risks, dependencies, and decision points. The Senior Product Analyst also contributes to customer-driven design and continuous improvement by incorporating user research, usability findings, operational insights, and market/industry trends. Cross-functional leadership is expected across UX, Change Management, Engineering, Architecture, Data, Risk/Controls, and other horizontal teams to support delivery, rollout, and adoption.

The role also supports development and deployment activities such as process redesign, Day 1 readiness, risk and controls documentation, story validation/testing, and UAT planning and execution. If you enjoy solving complex business problems, influencing outcomes through data, and driving clarity in fast-moving environments, a Senior Product Analyst role on the Multifamily Technology team may be a great fit.

The Multifamily Technology Team’s mission is to be the preeminent Multifamily housing finance digital marketplace and establish an industry-leading platform in commercial real estate. Our vision is to modernize and sustain our technology to enable Freddie Mac Multifamily business to efficiently achieve our mission and deliver corporate and division objectives.

The Senior Product Analyst will be part of the Multifamily Technology team, supporting product delivery and business transformation for the Multifamily function for the Capital Markets business line. This role partners closely with Product Owners/Managers, delivery teams, and business stakeholders to define complex needs, translate them into high-quality requirements, and measure outcomes.

Your work supports decision-making and execution across three primary areas:

• Customer, data & process understanding :
  Lead discovery with internal and external customers to understand needs, workflows, data, and constraints; translate findings into insights, requirements, and measurable outcomes.
• Strategy-to-execution supporting Product Owner:
  Connect business strategy to execution by defining success metrics, shaping epics/features, guiding prioritization, and ensuring backlog items are ready for estimation and delivery.
• Representation, influence & cross-team alignment:
  Serve as a senior contributor and thought partner for Multifamily Technology—driving alignment across dependent teams, surfacing risks early, and recommending options to resolve scope, timeline, or design tradeoffs.

• Lead requirements and process analysis for complex, cross-functional initiatives; document current and future-state processes, capabilities, and functional needs.
• Facilitate stakeholder working sessions to drive clarity, resolve ambiguity, and document decisions, assumptions, and open questions.
• Support Product Owner to draft and refine epics, features, and user stories (including acceptance criteria) in partnership with Product and delivery teams; ensure traceability to outcomes and customer value.
• Own backlog readiness for assigned product areas by ensuring items are well-defined, testable, and aligned to intended outcomes and constraints.
• Own data mapping and modelling coordination to ensure that integration requirements are defined and ready to be modelled.
• Define and track product outcomes and KPIs; support measurement planning and post-release evaluation to validate value delivered.
• Identify and manage dependencies, risks, and delivery impacts; escalate with recommended options and tradeoffs.
• Partner with UX and research to incorporate user pain points, usability findings, and journey insights into requirements and prioritization.
• Support delivery and rollout activities including UAT strategy/support, story validation, Day 1 readiness, operational readiness, and controls documentation where applicable.
• Mentor and guide junior analysts on best practices for story writing, process modeling, and stakeholder facilitation.

• Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience).
• 5 - 7 years of experience in product analysis, business analysis, product operations, or related roles supporting technology delivery and transformation.
• Experience in the mortgage, real estate, or broader financial services industry is required.
• Strong proficiency with Atlassian suite (Jira, Confluence) or similar agile product management tools.
• Demonstrated experience working with agile delivery teams (Scrum, Kanban, etc.), including backlog refinement, requirements management, and process documentation.
• Strong analytical and problem-solving skills; ability to synthesize qualitative and quantitative inputs into clear recommendations.
• Excellent written and verbal communication skills; strong facilitation skills with senior stakeholders.
• Ability to operate effectively in ambiguity, manage multiple priorities, and drive alignment across teams.

• Strategic partner to Product Leadership: Anticipate needs, drive clarity, and influence prioritization by connecting customer problems to measurable outcomes and delivery plans.
• Systems and process thinker: Identify opportunities to modernize workflows, reduce friction, and improve speed-to-value through scalable capability design.
• Outcome and metrics orientation: Define what success looks like, ensure measurement is built in, and use insights to iterate and improve.
• Responsible AI enablement: Identify and document AI-enabled opportunities (decisioning, automation, customer experience, operational efficiency) while considering governance, risk, controls, and explainability expectations.
• Relentless focus on customer value: Validate assumptions through feedback loops and ensure delivered capabilities solve real customer and operational problems.
• Cross-functional leadership: Drive alignment across UX, Engineering, Architecture, Data, and Risk/Controls—bringing structure, transparency, and momentum to complex initiatives.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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