Multifamily Customer Engagement and Partner Management - Principal

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a senior member of our team, you will consult with management on efforts and processes for overseeing customer network development and customer support activities, work directly with lenders to develop their capabilities to deliver loans to Fannie Mae, and support customer engagement opportunities.

THE IMPACT YOU WILL MAKE

You will have the flexibility to shape your day while partnering with a team that prioritizes collaboration and client service. Key responsibilities include:

• Building strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best‑in‑class customer service.
• Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles.
• Providing guidance and recommendations on promoting and selling Fannie Mae's products and services.
• Providing subject matter expertise, best practices, and recommendations to management.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 8 years relevant experience
• Strong understanding of Fannie Mae multifamily products and DUS/GSE underwriting standards
• Ability to deliver training on complex products and processes and support internal and external learning
• Demonstrates curiosity and adaptability by learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work

Desired Experience

• Bachelor’s degree or equivalent
• Demonstrated relationship management skills, with a proven ability to engage effectively with internal and external stakeholders
• Demonstrated strategic thinking, strong client relationship management, and ability to offer solutions to complex issues
• Strong written, verbal, and presentation skills for communicating complex transactions to senior leadership and other internal stakeholders
• Adept at delivering clear and concise presentations tailored to diverse stakeholder audiences

Multifamily Customer Engagement - Customer and Partner Management - Principal

#LI-NL1 - Hybrid

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

to