Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.
At Brooks Bank, every action and decision we make as an organization is measured against our mission to deliver relevant, modern, trusted financial services by putting customers first, empowering employees, creating long-term shareholder value, and strengthening our communities.
Job Summary
This role is responsible for providing exceptional customer service including efficient and accurate transaction processing. Multibankers proactively identify bank products and services that meet the needs of potential and existing customers, always seeking opportunities to deliver outstanding service and make a positive impression.
Essential Functions
- Greeting customers and facilitating a welcoming and customer-focused environment
- Processing customer transactions efficiently and accurately while maintaining a balanced cash drawer
- Generating new business and expanding relationships with current customers by cross-selling bank products and services that benefit each customer
- Responding to customer inquiries and concerns by researching and identifying positive solutions
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Qualifications
Position Requirements
- High School Graduate or General Education Degree (GED)
- 6 months customer service and cash handling preferred
- Strong computer and 10-key skills
- Careful attention to detail and strong organizational skills
- Excellent customer service skills, including oral and written communication skills
Other Requirements
- Must reside in Oklahoma and pass a background and credit check
- This is an in-office position, and it is critical to remain available to team members during business hours
- May have intermittent local travel to other locations for meetings, training opportunities and bank events
Skills Required
- High school diploma or GED
- Six months of customer service and cash-handling experience
- Strong computer skills
- Strong 10-key skills
- Careful attention to detail
- Strong organizational skills
- Excellent oral and written communication skills
- Excellent customer service skills
- Must reside in Oklahoma
- Must pass a background and credit check
- Must work in-office and remain available to team members during business hours
What We Do
The First National Bank & Trust Co. is a local community bank based in Chickasha, Oklahoma, that has been building community life and business since 1892. For over 131 years, they have remained dedicated to the success of their customers and the local community, providing reliable financial services and supporting the growth and prosperity of the region.
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