About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are hiring a Multi-Tech Agents Engineering Leader to lead the technical direction, engineering discipline and delivery velocity of our client’s next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Cognitive Automation and work closely with the Group Head of AI and the Group Head of Software Engineering. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all.
Key responsibilities & duties include:
Technical Ownership
- Set the technical strategy for our client’s agentic architecture including orchestration patterns, tool integration, memory, evaluation and runtime governance
- Create and drive adoption of reusable agent components that accelerate delivery across all operating companies
- Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling
Agentic Engineering Leadership
- Lead and mentor multi-disciplinary teams building enterprise-grade AI agents integrated with complex airline systems
- Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality
- Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks
- Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement
Matrix and Partner Leadership
- Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams
- Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards
- Manage and guide external partners, ensuring work meets our client’s quality, cost and velocity expectations
Platform and Architecture Leadership
- Shape the Group’s lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live
- Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks
- Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost
Product and Delivery Impact
- Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact
- Identify quick-start approaches that left-shift value during discovery
- Build a developer experience that encourages rapid adoption of AI components across the Group
Stakeholder Influence
- Build strong relationships across all airlines and influence at CDIO-1 level
- Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders
- Support Group-wide AI upskilling through contributions to the AI Academy curriculum
Required skills
- 15+ years of engineering leadership with proven experience delivering complex software systems at scale
- Direct experience architecting and delivering production AI agents with measurable business impact
- Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation
- Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen
- Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes
- Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders
- Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools
- Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD
- Ability to translate complex technical considerations into simple, concise narratives for senior executives
- Evidence of succeeding in fast-paced, ambiguous, high-stakes environments
- Ability to travel internally (within Europe) on a weekly basis
Desirable skills
- Airline or travel industry experience
- Experience building reusable platform components adopted across multiple business units
- Experience with model hosting, fine-tuning, distillation or model evaluation frameworks
- Experience with globally distributed teams and multi-vendor delivery ecosystems
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
