Multi-Market Lead, Project & Development Services

Key Responsibilities 

Multi‑Market Pursuits & Business Development 

• Lead and coordinate multi‑market pursuits across regions, partnering with business development, sector leaders, and service lines to identify, qualify, and win complex opportunities. 

• Drive pursuit strategy across multiple geographies, ensuring alignment on scope, pricing, staffing, risk, and delivery approach. 

• Lead RFP responses, presentations, and client interviews for large, complex, multi‑market assignments. 

• Collaborate with local market, regional, and account leadership to develop integrated solutions, competitive fee models, and staffing plans. 

• Maintain visibility into multi‑market pipeline activity, forecasting potential revenue and conversion performance. 

• Act as a senior client‑facing representative through pursuit close and early engagement phases. 

• Collaborate with marketing teams to develop and maintain multi-market specific collateral for quick response requirements and sector specific opportunities. 

Account Setup & Governance 

• Establish structured account management frameworks for multi‑market and national clients. 

• Develop governance models, communication protocols, escalation paths, and reporting standards across regions and service lines. 

• Stand up and lead account teams, including account managers, regional delivery leaders, and specialty resources. 

• Ensure consistency in service delivery, risk management, and quality assurance regardless of geography. 

• Create feedback loops to track client satisfaction, performance metrics, and continuous improvement opportunities. 

Delivery Oversight & Performance Management 

• Partner with regional and local PDS leaders to ensure appropriate staffing, execution, and oversight of awarded work. 

• Engage with service line account leads and client relationship owners to ensure delivery alignment and satisfaction for each account. 

• Attend and/or lead client QBR’s, representing PDS as the service line lead to drive service expansion. 

• Monitor financial performance, delivery quality, and client satisfaction across active multi‑market accounts. 

• Identify risks, gaps, or inconsistencies in execution and drive corrective action. 

• Support escalation and resolution of client or delivery issues across markets. 

• Ensure alignment between contracted scope, fee structures, and execution across regions. 

Cross‑Service Line & Global Coordination 

• Work across service lines to integrate project management, project controls, advisory, and specialty services into unified client solutions. 

• Coordinate with global counterparts where applicable to support international pursuits and accounts. 

• Promote collaboration across sectors, geographies, and service teams to maximize client value. 

• Drive consistency in how PDS services are positioned, marketed, and delivered across the platform. 

Scaling the Multi‑Market Platform 

• Build and lead a scalable team of account managers and multi‑market delivery leaders. 

• Network and collaborate with Telent Acquisition to develop a warm bench of candidates to growth. 

• Develop repeatable processes, tools, and playbooks for multi‑market pursuits and account management. 

• Identify opportunities to expand services within existing multi‑market and national accounts. 

• Support PDS leadership on strategic initiatives, operating models, and risk mitigation efforts to grow the multi‑market platform. 

• Champion best practices, talent development, and knowledge sharing across markets. 

Qualifications & Experience 

• Bachelor’s Degree in Architecture, Engineering, Construction Management, Real Estate, or related field; advanced degree or professional certifications (PMP, LEED, etc.) preferred. 

• 12+ years of experience in project management, construction management, real estate, or professional services. 

• Demonstrated experience leading multi‑market or national accounts preferred. 

• Strong background in business development, complex pursuits, and client relationship management. 

• Proven ability to lead cross‑functional teams across geographies within a matrixed organization. 

• Deep understanding of project delivery models, staffing strategies, commercial structures, and risk management. 

• Experience working with both occupier and investor clients is a plus. 

Key Skills & Attributes 

• Executive‑level leadership presence with the ability to influence without direct authority. 

• Strong business development leadership with proven pursuit and revenue‑generation capability. 

• Exceptional communication skills, both client‑facing and internal. 

• Highly organized with the ability to manage multiple pursuits and accounts simultaneously. 

• Strategic thinker with disciplined execution and strong operational judgment. 

• Collaborative mindset with a focus on integration across service lines and geographies. 

• Commercially savvy with strong financial understanding and accountability. 

• Comfortable operating in a fast‑paced, evolving environment. 

Success Measures

• Growth in multi‑market PDS revenue and pipeline conversion. 

• Consistent win rates on complex, multi‑service‑line pursuits. 

• High client satisfaction, retention, and account expansion. 

• Effective account governance with clear roles, accountability, and delivery consistency. 

• Strong collaboration across sectors, service lines, and geographies. 

• A scalable, repeatable platform for delivering multi‑market work.