Job Title: MTO - Customer Success
Location: Lahore
Employment Type: 3-Month Trainee Program
Timings: 5:00 PM – 2:00 AM PKT (non-negotiable)
Females are strongly encouraged to apply.
Summary
Our client is looking for a motivated and customer-focused Management Trainee Officer (MTO) – Customer Success to join its team for a 3-month trainee program. This opportunity is ideal for fresh graduates or early-career professionals who are eager to build a career in Customer Success, client relationship management, and service delivery. The selected candidate will receive hands-on training while supporting customer onboarding, issue resolution, and day-to-day client communication.
Responsibilities- Assist the Customer Success team in managing client relationships and ensuring a positive customer experience.
- Respond to customer inquiries through email, phone, and other communication channels in a professional and timely manner.
- Support customer onboarding by guiding clients through products, services, and processes.
- Coordinate with internal teams to resolve customer issues and ensure timely follow-ups.
- Maintain accurate customer records and update CRM systems with relevant information.
- Monitor customer feedback and escalate concerns when necessary.
- Assist in preparing customer reports, presentations, and account updates.
- Learn company products, services, and processes to effectively support customers.
- Ensure high levels of customer satisfaction by delivering exceptional service.
- Participate in training sessions, team meetings, and continuous learning initiatives.
Requirements
- Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
- Fresh graduates or candidates with up to 1 year of experience are encouraged to apply.
- Excellent verbal and written English communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-oriented mindset with excellent problem-solving skills.
- Basic knowledge of Microsoft Office (Excel, Word, and PowerPoint).
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
- Willingness to work 5:00 PM – 2:00 AM PKT.
- A positive attitude, eagerness to learn, and ability to work collaboratively within a team.
Preferred Skills:
- Previous internship or customer service experience is a plus.
- Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms is an advantage.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
- Fresh graduates or candidates with up to 1 year of experience.
- Excellent verbal and written English communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-oriented mindset with excellent problem-solving skills.
- Basic knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
- Willingness to work 5:00 PM - 2:00 AM PKT (non-negotiable).
- Positive attitude, eagerness to learn, and ability to work collaboratively within a team.
- Previous internship or customer service experience.
- Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms.
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
