MSP Senior Support Engineer (Tier 3 | GWS, M365 Essential8) | WFH

You bring  this to the role: 

•    You make a recommendation, and stand behind it

•    You read a ticket assigned to the wrong level and fix it without being asked

•    You can explain MFA to a CEO using an analogy, not acronyms

•    You write documentation that other people actually use

•    You have used AI tools to speed up your work — and you know their limits

• Take full ownership of technical project delivery: server migrations, cloud deployments (Azure), network setups, VoIP, Microsoft 365, and Google Workspace implementations from discovery through to client sign-off.
  
• Lead discovery meetings, gather client requirements, assess the current environment, and produce a clear, non-jargon scope of work and project proposal for the project manager
  
•  Make decisive technical recommendations, cloud vs on-prem, licensing, vendor selection, and back them with solid reasoning, not hedging.
  
• Coordinate with on-site technicians, vendors, and internal team members to execute projects on time and within scope.
  
• Run testing and validation before go-live, manage cutover, and ensure clients experience a seamless transition.
  

• Act as Tier 3 escalation point for complex technical issues.
  
• Administer and optimize Google Workspace and Microsoft 365 environments, including security and compliance.
  
• Implement and maintain cybersecurity controls:
  
• EDR/XDR solutions (e.g., SentinelOne)
  
• Email security (e.g., Proofpoint)
  
• Server hardening (cloud and on-prem)
  
• Lead security and compliance initiatives aligned with Australian Essential 8, SMB1001, and NIST CSF.
  
• Manage and configure MSP tool stack: Autotask, Datto RMM, SentinelOne, Proofpoint, Blackpoint, Exclaimer, CloudRadial, Keeper, Unifi Controller & NVRs, etc.
  
• Assist with project delivery: migrations, deployments, and security enhancements.
  
• Mentor junior engineers and contribute to knowledge base development.
  

• Collaborative Team Environment – Work with a supportive global team that values knowledge sharing and innovation.
  
• AI-First & Security-First Mindset – We leverage AI-driven tools and automation to deliver smarter, faster, and more secure solutions for our clients.
  
• Continuous Learning – Access to training, certifications, and exposure to cutting-edge MSP tools and security frameworks.
  
• Career Progression – Clear pathways to advance from L1 to Senior roles and beyond.
  

• 10+ years in IT, with at least 5 years in a Managed Service Provider environment.
  
• Proven experience leading technical project implementations end-to-end — not just being one of the hands on the keyboar
  
• Advanced hands-on expertise in Google Workspace administration, including security, compliance, and complex migrations.
  
• Advanced hands-on expertise in Microsoft 365 administration, including Exchange, Intune, Azure AD, SharePoint, and security/compliance tooling.
  
• Strong cybersecurity fundamentals: EDR/XDR, MFA, email filtering, vulnerability management, and server hardening
  
• Advanced experience with multi-vendor networking and virtual networks in Azure, GCP, and AWS.
  
• Security Frameworks: Experience implementing Essential 8, SMB1001 and/or NIST CSF.
  

• Microsoft 365 Certified: Administrator Expert
  

• Google Workspace Administrator
  
• CompTIA Security+, Network+, or ITIL Foundation
  
• CISSP or similar security certifications
  

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!