MSP Sales Engineer

MSP Sales Engineer

About Mimecast

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected.

Overview

Based in London with a hybrid working arrangement, the MSP Sales Engineer is responsible for driving technical enablement and pre-sales support for Managed Service Provider (MSP) partners. You will build technical competency within partner organisations through training, workshops, enablement programmes, and close alignment with the technical stakeholders involved in Mimecast’s strategic MSP Partner Business Plans.

Acting as a trusted technical advisor, you will bridge the gap between product capabilities and partner needs to support deal success, independent technical sales motions, and sustainable partner growth.

What You'll Do

• Deliver technical training, workshops, and enablement sessions to MSP partners in one-to-one and group settings.
• Guide MSP partners in building self-service demo capabilities and executing independent product demonstrations and technical sales processes.
• Provide pre-sales technical guidance on solution design, proof-of-concept initiatives, and technical objections throughout the sales process.
• Support MSP Territory Managers with the technical expertise needed to close deals and align solutions with partner needs.
• Collaborate with technical stakeholders at key MSP partners and support the Channel Account Manager in delivering the technical elements of partner business plans.
• Act as a liaison between MSP technical teams and internal product, engineering, and support teams to address partner needs and challenges.
• Build trusted relationships with partner technical teams and keep them informed about product updates, feature releases, and technical roadmaps.
• Design and improve enablement content, tools, and technical resources while advocating internally for partner needs.
• Help improve partner enablement, self-service demo adoption, technical competency, stakeholder satisfaction, and the success of supported deals.

What You'll Bring

• Demonstrated proficiency in technical sales engineering or a similar role, with the autonomy to guide partners and support complex sales cycles; experience in the MSP or cybersecurity industry is advantageous.
• Experience delivering technical training, workshops, enablement programmes, or certification programmes.
• Strong pre-sales capabilities, including solution design, proof-of-concept support, and handling technical objections.
• The ability to enable partners to independently run product demonstrations and technical sales motions.
• Experience developing technical enablement content, tools, and resources.
• Strong relationship-building and communication skills, with the ability to collaborate effectively across partner and internal teams.
• The ability to act as a trusted technical advisor and translate product capabilities into partner-focused solutions.
• Experience working with MSPs or channel partners and an understanding of their workflows and business models is preferred.
• Proficiency with demo platforms, technical enablement tools, and CRM systems is preferred.

The OTE salary range for this position is £88,000−£110,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

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Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.