MSP Program Specialist

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Summary

PTR Global is seeking an MSP Program Specialist to manage the full life cycle of contingent workforce requests. This role will serve as a key point of contact for client hiring managers, suppliers, and internal stakeholders, ensuring seamless requisition management, compliance, and operational success. The ideal candidate will have strong experience in recruitment, MSP operations, and Vendor Management Systems (VMS), along with a customer service-oriented mindset and the ability to navigate complex, high-volume programs.
 

Responsibilities

• Train, assist, and facilitate the requisition life cycle with client managers and suppliers.
• Support large-scale hiring initiatives, VMS data integrity projects, and supplier rationalization efforts.
• Assist hiring managers with program-related inquiries, ensuring adherence to policies and a seamless hiring process.
• Build and maintain strong relationships with hiring managers, stakeholders, suppliers, and internal teams to drive program success.
• Maintain a service-focused approach, delivering an excellent experience to all stakeholders, including hiring managers and suppliers.
• Utilize and provide training on MSP tools (e.g., Beeline, Fieldglass) and applications such as Excel, Word, and PowerPoint.
• Ensure timely and accurate submission of required documentation by suppliers, working closely with managers to meet SLA/KPI requirements.
• Support client-specific initiatives and additional responsibilities as assigned.
   

Requirements

• Bachelor’s degree or equivalent work experience, preferably in a business-related field.
• Experience in recruiting or talent acquisition (MSP experience preferred).
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Prior client-facing experience in a high-touch, fast-paced environment.
• Strong communication skills, with the ability to convey complex concepts and deliver effective presentations.

• Self-Starter: Ability to work independently, prioritize tasks, and exercise sound judgment in ambiguous situations.
• Problem Solver: Solution-driven mindset with strong critical thinking skills.
• Fast Learner: Capable of training suppliers and client managers on hiring processes and program updates.
• Attention to Detail: High degree of accuracy in a deadline-driven environment.

Qualifications