Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Lead the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, workforce categories, suppliers, and stakeholder groups.
- Oversee program operations across Staff Augmentation and SOW engagements, including governance, supplier performance, commercial processes, financial controls, and service delivery.
- Build and maintain strong relationships with executive and operational stakeholders across Procurement, Finance, HR, Talent Acquisition, and business leadership.
- Direct workforce planning, supplier management, purchase order administration, invoicing, financial approvals, cost allocation, compliance, and program operations.
- Establish and lead program governance, including executive steering committees, QBRs, MBRs, operational reviews, performance reporting, and escalation management.
- Evaluate and optimize workflows involving project funding, approvals, purchase orders, invoice reconciliation, exception management, and other workforce-related financial processes.
- Leverage program analytics, market intelligence, benchmarking, and workforce data to identify opportunities for cost optimization, process improvement, service enhancements, and program growth.
- Drive achievement of contractual SLAs and KPIs while maintaining strong controls around compliance, risk management, documentation, and operational governance.
- Lead program transformation initiatives involving VMS optimization, automation, analytics, AI-enabled workforce technologies, and process standardization.
- Provide leadership and mentorship to Program Management, Operations, Supplier Management, Contracts, Analytics, and other supporting teams while serving as the escalation point for complex client and supplier matters.
Qualifications
- 7–10+ years of experience in MSP, contingent workforce management, workforce solutions, procurement, professional services, or a related environment.
- Demonstrated experience leading a large-scale, complex enterprise MSP or contingent workforce program.
- Significant hands-on experience managing both Staff Augmentation and Statement of Work (SOW) engagement models, including governance, supplier management, commercial processes, operational workflows, and financial administration.
- Strong understanding of contingent workforce strategy, MSP operations, supplier ecosystems, workforce planning, financial controls, and enterprise program governance.
- Experience working with VMS platforms such as SAP Fieldglass, Beeline, or comparable contingent workforce technologies.
- Proven ability to develop program strategy, identify optimization opportunities, and deliver measurable improvements in service quality, cost, compliance, and operational efficiency.
- Strong analytical and financial acumen with the ability to translate complex program data into actionable recommendations and executive-level presentations.
- Exceptional executive presence, communication, and stakeholder management skills, with demonstrated ability to influence senior leaders across multiple business functions.
- Bachelor’s degree preferred; advanced Excel skills and experience with business intelligence, analytics, automation, or workforce technology platforms are a plus.
Skills Required
- 7-10+ years of experience in MSP, contingent workforce management, workforce solutions, procurement, professional services, or a related environment.
- Experience leading a large-scale, complex enterprise MSP or contingent workforce program.
- Hands-on experience managing both staff augmentation and Statement of Work engagement models.
- Experience with governance, supplier management, commercial processes, operational workflows, and financial administration.
- Strong understanding of contingent workforce strategy, MSP operations, supplier ecosystems, workforce planning, financial controls, and enterprise program governance.
- Experience with VMS platforms such as SAP Fieldglass, Beeline, or comparable technologies.
- Ability to develop program strategy, identify optimization opportunities, and deliver improvements in service quality, cost, compliance, and operational efficiency.
- Strong analytical and financial acumen, including translating program data into recommendations and executive presentations.
- Exceptional executive presence, communication, and stakeholder management skills.
- Bachelor's degree.
- Advanced Excel skills and experience with business intelligence, analytics, automation, or workforce technology platforms.
Pinnacle Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pinnacle Group, Inc. and has not been reviewed or approved by Pinnacle Group, Inc..
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Fair & Transparent Compensation — Pay is considered market-aligned in select specialized roles and certain high-cost markets. Some roles cite solid base pay that meets expectations when aligned to strong client programs.
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Pay Growth & Progression — Performance-based raises and higher rates for select assignments are described in certain roles. Advancement opportunities and earnings can improve when placed on strong client accounts.
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Inclusive Benefits Coverage — Access to medical, dental, vision, and a 401(k) is extended to W‑2 consultants as well as internal staff. Employer-of-record programs emphasize providing the full benefits suite to payrolled workers.
Pinnacle Group, Inc. Insights
What We Do
Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada. Pinnacle Group has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit http://www.pinnacle1.com Apply online now at http://www.pinnacle1.com/careers/
