Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
Provide hands-on support to Program Engagement Managers, Business Operations Manager, Contracts Analysts, Account Specialist and Business Intelligence Analyst.
Willingness to dive into day-to-day operations and assist team with complex or high-volume requests
Align with suppliers and manage relationships, expectations, performance, and reporting.
Strategically align with client stakeholders to improve processes, develop new processes and innovation and drive operational efficiencies
Work closely with onsite teams (located in Philadelphia, Denver) to ensure deep understanding and provide guidance on all aspects of program strategy and operations
Handles escalated client and supplier requests
Ensure delivery of SLAs and metrics
Conduct scheduled meeting cadence consisting of governance meetings, monthly program read-outs, weekly leadership and end-client executive read-outs
Determine new ways to provide cost savings to the organization (cost avoidance and cost savings strategies) while maintaining existing savings programs to reach stated goals
Process writing and documentation
Comfortable working under pressure with the ability to prioritize and re-prioritize quickly
Drive innovation
Illustrating assertiveness, self-starter and flexibility while adapting well to ever changing business needs
Qualifications
Bachelor's degree or equivalent work experience
Advanced MS skills
Managing 2-3 clients and teams at one time
Developing and presenting client business reviews
8-10 years MSP/industry experience
Well-versed in MSP strategy, program design, data analysis and operations
Managing high volume/high intensity clients
Skills Required
- Bachelor's degree or equivalent work experience
- 8-10 years MSP/industry experience
- Advanced MS skills
- Managing 2-3 clients and teams at one time
- Well-versed in MSP strategy, program design, data analysis and operations
- Comfortable working under pressure with the ability to prioritize and re-prioritize quickly
Pinnacle Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pinnacle Group, Inc. and has not been reviewed or approved by Pinnacle Group, Inc..
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Fair & Transparent Compensation — Pay is considered market-aligned in select specialized roles and certain high-cost markets. Some roles cite solid base pay that meets expectations when aligned to strong client programs.
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Pay Growth & Progression — Performance-based raises and higher rates for select assignments are described in certain roles. Advancement opportunities and earnings can improve when placed on strong client accounts.
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Inclusive Benefits Coverage — Access to medical, dental, vision, and a 401(k) is extended to W‑2 consultants as well as internal staff. Employer-of-record programs emphasize providing the full benefits suite to payrolled workers.
Pinnacle Group, Inc. Insights
What We Do
Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada. Pinnacle Group has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit http://www.pinnacle1.com Apply online now at http://www.pinnacle1.com/careers/
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