MSP Account Manager - US/Florida

Location: Tampa, FL (On-site)

About frame Security:

Frame is on a mission to build the future of Human Security in the AI era. With significant funding, a seasoned cybersecurity team building the right product, and a huge market opportunity, we are just getting started.

Our AI engine develops security awareness training and attack simulations that empower every employee to make smarter security decisions and eliminate human risk. Frame is trusted by leading global organizations on their journey to prevent AI-driven, human-centric attacks across email, voice, video, and beyond. We believe that security starts with humans as the strongest line of defense.We’re looking for a Talent Acquisition Partner to help us spread the power of frame. You will work closely with cross-functional teams to understand technical hiring needs, craft compelling job descriptions, and manage the recruitment process to ensure timely, high-quality hires.

Join us as we build the engine that protects the human layer of every organization in the AI era.

Who are we looking for?

We’re looking for an MSP Account Manager to own the day-to-day execution of our MSP channel. This is a high-impact, individual contributor role responsible for recruiting, onboarding, and growing MSP partners. You’ll work directly with MSPs to help them adopt Frame Security, package it into their offerings, and drive revenue through their customer base.

Key Responsibilities:

• Partner Acquisition: 
• Identify, prospect, and close new MSP partners.
• Build and manage a pipeline of strategic MSPs.
• Run discovery, demos, and commercial conversations.
• Partner Onboarding & Enablement: 
• Guide new partners through onboarding and initial setup.
• Train MSPs on how to position, package, and sell Frame Security.
• Ensure partners successfully launch their first customers.
• Partner Growth & Revenue: 
• Own partner expansion and revenue growth.
• Help MSPs standardize offerings and pricing.
• Identify upsell opportunities across their customer base.
• Track performance and drive accountability.
• Program Execution: 
• Act as the voice of the partner internally.
• Provide feedback on pricing, packaging, and product gaps.
• Help refine and scale the MSP program over time.

Success Metrics:

• Annual Recurring Revenue (ARR).
• MSP Revenue Growth.
• Pipeline Generated.
• % of Quota Attainment.

Required Skills & Experience:

• 3+ years of experience in onboarding, managing and growing MSP partners.
• Experience in Cybersecurity and SaaS.
• Proven track record of exceeding quota.
• Comfortable owning both new partner acquisition (sales) and ongoing partner growth (account management).
• Ability to operate independently in a fast-moving environment.
• Clear communicator who can build trust with external partners.

Benefits:

• Medical, dental and vision insurance.
• Monthly connectivity reimbursement. 
• Unlimited paid time off.
• 401(K) Retirement Savings Plan.
• Free daily on site lunch.
• On site covered parking.

Why frame:

• High Impact: Build and own processes from start to finish that directly impact our product and customers, affecting millions of people.
• Early-Stage Advantage: Join at the ground floor of a category-defining company. The decisions you make today will shape how the world thinks about Human Security tomorrow.
• Built to Win: Frame is backed by world-class investors, operating in a market undergoing a fundamental shift, and has the right team and product.
• Competitive Salary and Meaningful Equity: Our success is your success. Everyone has a meaningful stake in the company.