We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.
We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.
You
Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
Love solving complex real-world business problems.
Recognize that cross-functional collaboration is a core component of success for the team.
Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
Have become a stronger engineer by making mistakes and learning from them.
Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.
We
Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
Consider our people to be our greatest asset—we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.
About the Role
This position is focused on providing personalized “white-glove” service to end users, with a strong emphasis on supporting and managing enterprise collaboration platforms. The successful candidate will be responsible for day-to-day configuration, troubleshooting, and optimization of video conferencing, A/V, and unified communications solutions, including Microsoft Teams, Cisco, and other platforms. The role requires a multi-faceted skill set, including deep expertise in Microsoft Teams engineering and administration for conference rooms, telephony, chat, and related services.
Key Responsibilities
• Microsoft Teams Enterprise Management:
- Serve as the subject matter expert (SME) for Microsoft Teams, overseeing deployment, configuration, and ongoing management of Teams across the enterprise
- Manage Teams Rooms systems, including hardware integration, software updates, and troubleshooting for conference rooms
- Administer Teams Phone System, including call routing, number assignment, voicemail, and integration with PSTN and third-party telephony providers
- Oversee Teams chat management, including security policies, retention, compliance, and user support
- Monitor Teams usage, performance, and analytics to ensure optimal user experience and system reliability
- Implement and maintain Teams governance, security, and compliance policies in alignment with organizational standards
- Coordinate with Microsoft and certified vendors for escalations, updates, and advanced troubleshooting
• General Telemedia & A/V Responsibilities:
- Perform daily quality assurance activities to ensure uptime and standardization across all collaboration platforms
- Manage complex escalations and provide expert troubleshooting for video, A/V, and unified communications environments
- Oversee Telemedia video projects, including documentation, scheduling, and stakeholder communication
- Maintain thorough understanding of associated products, including Zoom, Cisco Webex, and streaming applications
- Facilitate training sessions for team members and end users on collaboration tools and best practices
- Regularly inspect conference rooms and A/V environments to ensure compliance with Telemedia standards
- Support network troubleshooting, including Cisco routers/switches (Layer 2 & 3), firewall basics, and wireless protocols
- Manage service requests, incidents, and projects using ServiceNow and Jira
Requirements
- Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field
- Minimum 5 years’ experience in enterprise collaboration environments, with direct experience managing Microsoft Teams deployments for conference rooms, phones, and chat
- Microsoft M365 Teams Administrator Certified Engineer (MS-700) or equivalent certification
- Strong working knowledge of A/V, video conferencing (Cisco), networking, and unified collaboration system technologies
- Excellent analytical and technical troubleshooting skills
- Experience with Cisco Unified Communications Manager 11.x or above
- Proficiency in Microsoft Office, Lucid Charts, ServiceNow, and other productivity tools
• Preferred:
- Experience with Teams API integration for automation, reporting, and custom workflows
- Understanding of Citrix VDI environments
- Experience in application software deployment management
- Proficiency in PowerShell scripting for Teams administration, automation, and bulk management tasks.
- CCNA or higher (Route Switch and/or Collaboration)
- CTS certification.
- Experience with VMWare and virtualization technologies.
• Additional Skills:
- Strong organizational and time management skills
- Ability to work independently and prioritize workload
- Excellent communication and customer service skills
- Flexibility to meet emergency deadlines and work outside normal hours as needed
- Commitment to ongoing learning and professional development
Benefits
PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and wellbeing of you and your family. Benefits vary by location but may include:
- Medical, dental, and vision coverage
- Life insurance and travel coverage
- 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
- Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
- Community involvement opportunities with The PIMCO Foundation in each PIMCO office
Salary Range: $ 100,000.00 - $ 135,000.00
Equal Employment Opportunity and Affirmative Action Statement
PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
Applicants with Disabilities
PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
Top Skills
What We Do
PIMCO is a global leader in active fixed income. With our launch in 1971 in Newport Beach, California, PIMCO introduced investors to a total return approach to fixed income investing. In the 50+ years since, we have worked relentlessly to help millions of investors pursue their objectives – regardless of shifting marketing conditions. As active investors, our goal is not just to find opportunities, but to create them. To this end, we remain firmly committed to the pursuit of our mission: delivering superior investment returns, solutions, and service to our clients.
