Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.
Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.
You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.
Requirements
Oversee the implementation of complex IT security plans.
Provide test automation and technical support for a network or a virtual private network.
Understand firewalls and other network tools.
Provide system documentation and diagrams as well as maintenance documentation.
Implement change management procedures that accommodate system architecture changes.
Identify and document undocumented areas of a network to develop a network diagram.
Evaluate current IT resources and technology resources develops and maintains security policy by identifying and evaluating threats to the organization's information assets
Ensures that the systems and networks of the organization are secure and operational.
Uses threat modeling techniques and threat intelligence to develop and maintain a network-based risk assessment tool.
Analyzes and detects risks and vulnerabilities associated with new technologies, processes, and applications.
Identifies and investigates risk and vulnerability issues and develops and implements solutions to resolve them.
Assists in developing and maintaining standards and procedures.
Performs security audit and penetration testing activities to evaluate security safeguards and identify ways to improve network security posture.
Provides network security, network penetration testing, and traffic analysis services to large commercial organizations
Conducts comprehensive investigations and audits, performs all necessary forensics procedures, and responds to client requests for information.
Reviews client network policies, policies, and security documents, and recommends changes or alterations.
Experience with deploying network systems.
Experience with security principles and principles of design.
Excellent customer service skills.
Ability to work independently with minimal supervision.
Partake and abide by CAB processes when involved in changes
A well-working acquaintance in the Linux environment
Linux Shell Scripting
Security administration port security on switches and IP security on Routers via Access list
Preparing monthly work status reports and updating technology-specific documents
Responsible for designing and implementation of customers' network infrastructure
Cisco device management specific technical skills
Installing, Configuring, and Troubleshooting of Networking Equipment: Routers and Switches.
Managing, Maintaining, and Configuring an Internetwork with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN,
Knowledge of Layer-2 Switching, Vlan’s, and Access-list.
Routing Protocols: OSPF, EIGRP, IGRP, RIP, and RIPv2.
Advanced knowledge of Multi-Protocol Label Switching (MPLS), Voice over IP (VoIP), Firewall PIX, Cisco Call Manager, and routing protocol BGP
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
IP addressing and subnetting, Routing concepts
Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP and EIGRP
Implemented SNMP on devices to allow for network management
Implemented traffic filters using Standard and Extended access lists, Distribute-Lists, and Route Maps.
Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG.
Working knowledge of enterprise level network design and implementation
Advantageous skills
Knowledge and Experience with CISO DNAC
Knowledge of Enterprise Monitoring
Knowledge of incident management systems
Moderate years of relevant managed services experience
Moderate level knowledge in ticketing tools preferably Service Now and Remedy
Working knowledge of Infloblox
Fortinet SD-WAN
Knowledge of Cisco support and TAC processes
Knowledge of Fortinet support and TAC processes
Python scripting skills
Knowledge of Grafana and Prometheus automation and dashboarding
Knowledge of Netbox automation and dashboarding
Academic Qualifications
Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Qualifications
Must have the ability to build secure networks for enterprise applications; to maintain security configurations; and troubleshoot problems related to network configuration.
Experience with network security and incident response preferred.
CCNP Enterprise
CCIE Enterprise or Wireless
NSE5 – NSE6 and NSE7 will be an advantage
ITILv4 or up to date and relevant ITIL certification (Foundation Level)
CCNA Enterprise
CCNP Enterprise and advantage
Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
Cisco Firewalls and Routers
Cisco Devnet certification
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Designing and implementing customers' enterprise network infrastructure
- Installing, configuring, and troubleshooting routers and switches
- Experience with WAN technologies (PPP, Frame-Relay, T1, ISDN)
- Knowledge of Layer-2 switching, VLANs, and access-lists
- Routing protocols: OSPF, EIGRP, IGRP, RIP, RIPv2, BGP
- Advanced knowledge of MPLS and VoIP and Cisco Call Manager
- Firewall knowledge (PIX/Cisco Firewalls) and general firewall principles
- IP networking fundamentals (OSI model, TCP/IP, ARP, ICMP, TCP, UDP), IP addressing and subnetting
- Implementing HSRP, DHCP, DNS, FTP, TFTP and MRTG
- Implemented SNMP and network management tooling
- Network security: penetration testing, traffic analysis, incident response, forensics and security audits
- Create and maintain system/network documentation and diagrams; prepare monthly status reports
- Participate in change management/CAB processes
- Linux environment familiarity and Linux shell scripting
- Cisco device management specific technical skills and knowledge of Cisco TAC/support processes
- Ability to build secure enterprise networks and maintain security configurations
- CCNP Enterprise certification
- ITIL v4 (Foundation level) or up-to-date relevant ITIL certification
- Academic diploma/degree or relevant qualification in IT/Computing or equivalent experience
- Experience with deploying network systems and enterprise-level network design and implementation
- Experience working independently and providing excellent customer service
- Experience with incident escalation, vendor coordination, and onsite field engineering
- Experience with traffic filters using standard/extended access lists, distribute-lists, and route-maps
- Experience evaluating IT resources and developing/maintaining security policies and threat assessments
- Knowledge of Fortinet SD-WAN, Infoblox, ServiceNow or Remedy ticketing systems (advantageous)
- Python scripting, Grafana, Prometheus, NetBox, Cisco DNAC, CCIE, NSE5/6/7, Check Point CCSA-NG AI, Cisco DevNet (advantageous/certification-based)
