MS Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

About the Role

We are seeking a Remote NOC Network Engineer (L2) to provide second-line technical support for enterprise networks. You will monitor, troubleshoot, and resolve network incidents remotely while ensuring SLA compliance and high service availability.

Key Responsibilities

• Monitor LAN/WAN/WLAN environments using tools such as Cisco Prime, SolarWinds, DNAC, PRTG, or AirWave.
• Perform L2 triage, troubleshooting, and incident resolution for Cisco and Aruba networks.
• Support routing & switching (OSPF, BGP, EIGRP, VLAN, STP, HSRP, VRRP), VPN, QoS, NAT, and wireless solutions.
• Support Enterprise and Data Center network architectures (Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions).
• Review alerts, perform packet captures, diagnose faults, and escalate to L3/vendor TAC when needed.
• Execute routine NOC tasks: health checks, configuration backups, performance monitoring.
• Maintain updated network documentation (diagrams, inventories, runbooks).
• Follow ITIL processes: incident, change, and problem management.
• Participate in 24x7 shift rotation, including nights/weekends.

Requirements

• Degree in IT/Computer Science/Telecommunications or equivalent experience.
• Minimum 2 years working with Cisco routing/switching in enterprise or service provider networks.
• Strong understanding of TCP/IP, OSPF/BGP, VLANs, STP, HSRP, VPN, QoS, and 802.1X.
• Strong understanding of Enterprise and Data Center network architectures, with hands-on experience in Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus platforms, Cisco ACI, and SD-WAN solutions.
• Hands-on experience with Cisco and Aruba wireless AP & Controller.
• Experience with network monitoring and troubleshooting tools (Wireshark, SNMP/NMS platforms).
• Good English communication skills; able to work in a fast-paced NOC environment.

Preferred Certifications

• Cisco CCNA / CCNP Enterprise or Data Center
• Aruba ACCA / ACMP
• ITIL Foundation (added advantage)

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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