MS Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Purpose

• Have wide-ranging experience in supporting M365 & Azure environment.
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analysing, assigning and escalating support calls for M365 related tickets
• Report and escalate issues to 3rd party vendors if necessary.
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Implement Changes/Releases M365 portal when is required.
• On-call and out-of-hours support will be required at times e.g. For Severity One/Two Incidents and Change implementations.
• Perform other functions as directed by MS Management
• Be the single point of contact (SPOC) to the Microsoft in-country support team and the affiliated Microsoft partner community
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Participates in project-specific technical teams.
• Develops, monitors client relationships and status of ongoing engagements and projects.
• Proactively involve in providing change and patch management advice to client so as to achieve maximum system availability.
• Provide L2 M365 remote technical support to the business users.

Experience and Skill Requirements:

• Solid 2 - 3 years of work experience in supporting M365 & Azure cloud related projects
• Solid experience in managing & supporting client M365 E5 services including security & threat protection.
• Solid experience of Managed Services
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties
• Up to date and relevant ITIL certification MCSA, O365, MS Exchange, Azure, or any other Microsoft Certification

Working Hours

• Normal office hours.
• The role will operate as part of a 24-hour on call escalation rotation.

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Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.