Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
As a Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
To thrive in this role, you need to have:
Technical Skills:
Desktop Support (Level 1/2): Proven experience in Windows OS Envrionments
Operating Systems: Strong knowledge of Windows 10/11, Active Directory, Security and Distribution Groups
Hardware Support: Troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
Software Support: Installation, configuration, and troubleshooting of Microsoft Office 365, Teams,VPN clients, and enterprise apps. eg SAP GUI
Networking Basics: Understanding of LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi connectivity.
Imaging & Deployment Tools: Experience with tools like Endpoint Centeral, SCCM, Intune, or Autopilot.
Security & Compliance: Basic knowledge of endpoint security, antivirus tools, encryption, MFA, and IT asset management.
Ticketing Systems: Familiarity with ITSM platforms (ServiceNow, Jira, BMC, etc.).
Soft Skills & Attributes:
Excellent Communication: Ability to interact professionally with end-users, technical teams, and stakeholders.
Customer-Focused: Strong customer service skills with a “first-time fix” mentality.
Problem Solving: Analytical mindset with the ability to diagnose and resolve technical issues efficiently.
Team Player: Willing to collaborate and support team objectives.
Self-Motivated: Able to work independently, prioritize tasks, and meet deadlines.
Attention to Detail: Accurate and thorough in documentation and follow-ups.
Adaptable: Comfortable in a fast-paced, changing enterprise environment.
Preferred Qualifications:
IT Diploma/Degree or equivalent technical certification.
Microsoft Azure Fundamentals
Microsoft Azure Administrator
Microsoft Certified: Microsoft 365 Fundamentals
CompTIA A+/N+
CCNA
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
