The Role
Provide functional support, troubleshooting, and continuous improvement for Microsoft Dynamics 365 Finance & Operations. Configure modules, support implementations, run and validate testing (UAT/batch), maintain documentation, train end users, analyze business processes, and provide ongoing system maintenance and upgrades. Collaborate with stakeholders and recommend improvements using D365 F&O.
Summary Generated by Built In
Job Description
- Role overview: The MS Dynamics 365 F&O Functional Support Specialist is responsible for providing functional support, troubleshooting, and continuous improvement of Microsoft Dynamics 365 Finance & Operations modules.
Requirements
- At least 3-5 years of experience working with Microsoft Dynamics 365 Finance and Operations
- good understanding of core F&O modules such as:
- HR & Payroll, General Ledger , Accounts Payable/Receivable, Fixed Assets, Inventory Management
- Experience with system implementation, configuration, workflows, and personalization.
- Support testing activities including UAT, testing, and batch validation.
- Maintain system documentation, including process flows, configuration logs, and training materials.
- Train end-users and provide guidance on best practices.
- Familiarity Azure DevOps, and Power Platform tools is a plus.
- Excellent problem-solving, communication, and documentation skills.
- Analyze business processes and recommend improvements using D365 F&O capabilities.
- Ability to work in teamwork and collaboratively
- Provide ongoing support and maintenance for the operational aspects of implemented ERP systems, including system upgrades and enhancements.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Qualifications:
- Bachelor’s degree in business, Information Systems, Accounting, or a related field.
- Having a certification in MS Dynamics is a plus
Skills Required
- 3-5 years of experience with Microsoft Dynamics 365 Finance and Operations
- Strong understanding of core F&O modules (HR & Payroll, General Ledger, Accounts Payable/Receivable, Fixed Assets, Inventory Management)
- Experience with system implementation, configuration, workflows, and personalization
- Support testing activities including UAT, testing, and batch validation
- Maintain system documentation, including process flows, configuration logs, and training materials
- Train end-users and provide guidance on best practices
- Familiarity with Azure DevOps and Power Platform tools
- Excellent problem-solving, communication, and documentation skills
- Ability to analyze business processes and recommend improvements using D365 F&O capabilities
- Provide ongoing support and maintenance, including system upgrades and enhancements
- Ability to influence stakeholders and work closely with them to determine acceptable solutions
- Bachelor's degree in Business, Information Systems, Accounting, or related field
- Certification in MS Dynamics
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The Company
What We Do
Al Ahly Momkn, a subsidiary of the National Bank of Egypt (NBE), is a fast-evolving fintech company delivering secure, scalable financial platforms and frictionless payment solutions. It is committed to promoting convenient financial services for business owners, service providers, and consumers across Egypt, enabling them to manage their financial operations independently and simplify financial management to ensure clarity, confidence, and effortless control over their money.
