About this opportunity
As Backoffice Cloud Infrastructure Operations Engineer in managed services, you will be managing second level operation of one of the large multivendor Telco-Cloud in the manages services. You will be basically responsible for achieving cloud infrastructure operational targets under the contractual KPIs and maintain the deliverables quality within the SLAs.
What you will do:• Fault management and TT resolution• Change request management• Incident and emergency handling• New nodes and service introduction• Nodes/System Upgrades to manage life cycle management• Dealing with internal teams and all vendors TAC to apply changes that match customer needs.
The skills you bring:• At least 3 years in Telco-Cloud operations or equivalent Experience.• Ability to Implement new techniques, or to apply positive changes to the existing processes to improve the operational efficiency.• Ability to cope with a highly demanding customer while maintaining the highest customer satisfaction levels,• Work efficiently with different domains like planning and support organizations with articulating the proper WLA/OLA to achieve the business goals.• Advanced understanding of CI technologies used in Telecom networks is a must
Demonstrated ability to troubleshoot IP network connectivity issues across IPv4/IPv6, TCP/UDP, DNS, routing, VLANs, and interfaces.
Check server hardware health using BMC, hardware diagnostics, and system logs; verify server components and network-interface health, identify faults.• OpenStack hands-on experience is mandatory and certification is plus.• Excellent knowledge dealing with Linux and troubleshooting Linux (RedHat/Debian)• Excellent knowledge of virtualization platforms like ESXi/KVM.• Excellent hands-on experience in OpenStack, Kubernetes 'K8s' troubleshooting is mandatory.• Excellent hands-on experience NFVi Technologies "storage, networking, computing".• Network automation and programming skills (ex.: Ansible/Python) is a plus
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 793738
Skills Required
- At least 3 years of experience in Telco-Cloud operations or equivalent experience
- Advanced understanding of CI technologies used in telecom networks
- Ability to troubleshoot IPv4/IPv6, TCP/UDP, DNS, routing, VLAN, and network-interface connectivity issues
- Experience checking server hardware health using BMC, hardware diagnostics, and system logs
- Hands-on OpenStack experience
- Excellent Linux knowledge and troubleshooting experience, including Red Hat and Debian
- Knowledge of virtualization platforms such as ESXi and KVM
- Hands-on Kubernetes troubleshooting experience
- Hands-on NFVi experience across storage, networking, and computing
- OpenStack certification
- Network automation and programming skills, such as Ansible or Python
- Ability to improve operational processes and efficiency
- Ability to work with internal planning and support organizations and external vendors
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
