Customer relationship management
• Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings.
Technical sales support in the Customer process
• Provides technical and costing support for the sales process
• Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
• Accountable for solution engineering
• Ensure that the proposed solution fulfils the codes, regulations and safety requirements
Technical support in the Delivery process
• Accountable for solution engineering
• Organize the order documentation and order confirmation
• Manage the drawing and related documents
• Make the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
• Organize the purchasing of the required material
• Define the CMII level at 0b and at 2Z
• Check the payment status before milestone 2
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Technical knowledge in KONE products and services
- Experience in customer relationship management
