Job Description: The Move Manager’s primary responsibilities include (but are not limited to); Managing the Client relationship from consultation to job completion; Resolution and follow-up of customer complaints; Supervise on-site training of new hires; Conduct on-going training, coaching and performance management of current employees; Assist with marketing in coordination with owner; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution-based standards.
Roles and Responsibilities:
- Improving the operational systems, processes and policies in support of company goals
- Serves as Manager-On-Duty during move projects.
- Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, and move.
- Reporting of all incidents/accidents to Owner.
- Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).
- Update daily progress to owner at the end of each workday.
- Assist the owner with marketing the move/relocation services by networking and attending networking meetings as needed.
- Other responsibilities as needed.
Qualifications & Skills:
- Ability to manage a team in a fast-paced and unique work environment.
- Excellent problem solving and decision-making skills.
- Above Average knowledge of Microsoft Windows, including Word, Excel and PowerPoint.
Additional Qualifications:
- Outstanding interpersonal skills and a collaborative management style.
- Commitment to high professional ethical standards.
- Strong planning and organization skills with a sharp eye for attention to detail.
- Local candidates only: for Rapid City, SD area
What We Do
Regardless of the situation, planned or unexpected, the loss of a loved one or the need to relocate someone can be challenging. The physical challenges and emotional strains can be overwhelming enough, without the added stress of life’s unexpected events. Caring Transitions offers a streamlined support system to help facilitate a stress-free transition, taking care of the details so you can take care of yourself or a loved one.
From sorting through years of memories, working with estate planners, coordinating movers and real estate agents to designing a functional and comfortable floor plan, our compassionate and experienced professionals can be involved as much or as little as you like. We’ll serve as your family’s advocate, ensuring your best interests are kept in mind throughout the process.
Each of our locally owned and operated offices is backed by a national network of dedicated, caring experts and resources. With locations in more than 200 markets throughout North America, we offer the complete in-house, short or long-distance solution.
Caring Transitions employees are held to the highest standards and maintain ongoing security and education requirements. All of our employees are bonded, insured and thoroughly screened, and each of our offices participates in the comprehensive Certified Relocation Transition Specialist (CRTS) Program. The CRTS credential is a professional mark of ethics and excellence in the field of move management.
