ABOUT US
Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.
YOUR ROLE
A Stio Mountain Studio™ Sales Associate is responsible for exceptional interactions with all Stio customers at our retail locations. Sales Associates are required to deliver an outstanding level of customer service, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. Stio Mountain Studio™ Sales Associates are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.
YOUR RESPONSIBILITIES
- Create a welcoming environment in the Mountain Studio, providing exceptional customer service alongside your teammates
- Provide knowledgeable and up to date details of Stio products, sales, and pricing
- Maintain visual store aesthetic through routine cleaning, mannequin changes, organizing displays and general tidying of the floor
- Receive inventory shipments, restock inventory on the sales floor, and maintain an organized backstock
- Other operational duties including answering phones and fulfilling customer service shipments
- Utilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cards
YOUR SKILLS AND EXPERIENCE
- High School Diploma or GED preferred
- Retail and/or sales experience preferred
- Excellent customer service and interpersonal skills required
- Flexibility to work weekends and holidays required
- Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
- Proactive learner who’s eager to be part of a new, growing Stio team in our first Northeast retail location
- Computer proficiency and POS experience
THE FINE PRINT
- Hourly Rate: $18 - $21 DOE
- Flexible shifts throughout the week
- Seasonal gear allowance
- Wellness benefits
- Generous employee discount, industry perks, and more
- Employee Assistance Program
- Company Paid Long-Term Disability
- Roles are part time, hourly, non-exempt
- Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders
- Company Culture & DEI Committee
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
Skills Required
- Excellent customer service and interpersonal skills
- Flexibility to work weekends and holidays
- Computer proficiency and Point of Sale experience
- Ability to move around the retail space, lift or move up to 50 pounds, and occasionally use ladders
- High School Diploma or GED
- Retail and/or sales experience
- Commitment to creating an inclusive and supportive environment
- Proactive learning mindset and eagerness to join a growing team
What We Do
Stio is a mountain apparel brand based in Jackson, Wyoming, that designs and sells functional, technical clothing for outdoor enthusiasts.
