With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing motor claims, whilst delivering exceptional member service.
The start date for these opportunities will be mid - end of November 2025.
Location: West Perth offices & Work from home 50% of the time upon completion of training
Working hours: Full time - 37.5 hours per week
Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm, 8am - 4pm and 9am to 5pm
Pay: Competitive base salary + super + incentives + discounts!
Training: You’ll be set up for success with in-depth training and on the job support
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
What will you be doing?
Manage a caseload of motor claims to maximise outcomes.
Negotiate liability with other insurers and third parties.
Communicating clearly and professional, both verbally and in writing.
Monitoring settlement performance and contributing to continuous improvement initiatives.
Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
Collaborate with colleagues and contribute to a supportive team environment.
Deliver service that consistently exceeds member expectations.
What are we looking for in you?
Experience in motor claims settlements or claims handling.
Strong understanding of motor vehicle liability principles.
Excellent communication, negotiation, and dispute resolution skills.
High attention to detail and the ability to make informed decisions based on evidence.
Empathy and professionalism when handling challenging conversations.
Self-motivated and capable of working independently.
A team player who actively supports and uplifts others.
Previous experience in the motor insurance industry (highly regarded).
A genuine commitment to putting members at the heart of everything you do.
What we can offer you:
A workplace culture where our people feel valued, respected and empowered.
Work in flexible ways that meet work/life commitments and support wellbeing.
Be part of a purpose led organisation that gives back to the WA community.
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
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