We are seeking a talented individual to join our Claims team at Marsh. This role will be based in the Brisbane – Newstead office. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Liability Claims Consultant, you will manage our public liability/professional indemnity claim files including claims falling within the Personal Injuries Proceedings Act from initial contact to assessment, investigation, and resolution. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email. It is important that you're comfortable working in an office environment with a high level of administration and communication skills both via email and telephone.
We will count on you to:
As a liability claims consultant your role will entail:
Liaising with clients, claimants, and service providers
Providing analysis of claims as required
Preparing necessary correspondence to advance/resolve claims
Regularly reviewing and updating claims information as required
What you need to have:
Experience in end-to-end management of complex claims
Excellent customer or client service skills, with proven experience
Ability to enter information accurately and swiftly into databases
Excellent communication with the ability to communicate with people at all levels with consideration and respect for ethnicity and cultural diversity
Proficient in using Microsoft Office products to support administration requirements of the role
Able to manage changing priorities and accept and adapt to changes within those priorities
Motivated to succeed through being results oriented while maintaining client focus and a professional attitude
What makes you stand out:
A Degree in Law (practicing certificate not required)
Knowledge of Personal Injuries Proceedings Act and Civil Liability Act will be viewed favourably.
Willing to accept responsibility and accountability for own decisions and work
Ability to navigate multiple internal systems whilst adhering to the Privacy Act 2000
Ability to be a self-starter and be self-motivated.
Advanced Excel and Word skills.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
If you wish to be part of a dynamic team in an outcome focused environment, then we want to hear from you!
JLT Public Sector is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always.
You now have the opportunity to join JLT Public Sector, part of Marsh, to work with Local Government in your region. Local Government is unique and diverse – just like our services which range from managing self-insurance funds (Mutuals), in-house claims resources and much more to protect the long-term interests of local communities. Join JLT Public Sector; your working day will be as unique and diverse as the valued clients we support. www.jltpublicsector.com
About Us:
Skills Required
- Motor claims management experience
- Advanced Excel skills
- Advanced Word skills
- Excellent communication skills
- Highly developed interpersonal skills
- Team orientation and awareness
- Self-starter and self-motivated
- High standard of work with attention to detail
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
