Due to continued growth we have an opportunity available for a Motor Assessor to join our Motor Assessing team within the Perth Metro area, with the opportunity to also work from home.
This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.
What will you be doing?
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Assess damaged motor vehicles and caravans and determine damage costs
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Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
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Provide consistent and efficient repair management practices within measured service and cost targets
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Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
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Advise and review assessment reports to validate assessment of quantum position and settlement decisions
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Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
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Provide exceptional customer service to RAC’s members and stakeholders
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Overcome objections and handle disputes and complaints at first point of contact
What are we looking for?
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Relevant trade qualifications in Panel Beating or Spray Painting
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At least 2 years post-apprenticeship experience in the motor vehicle repair industry
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Strong customer service, negotiation and communication skills
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Demonstrated analytical and problem-solving skills
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Flexibility and enthusiasm in a professional work environment
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Must have a current and unrestricted drivers license
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Quoting or estimating experience within the smash repair industry is desirable
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Commitment to putting members at the centre of everything you do
What can we offer you?
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Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
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Training and development to set you up for success in your role
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A workplace culture where our people feel valued, respected and empowered
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Work in flexible ways that meet work/life commitments and support wellbeing
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Be part of a purpose led organisation that gives back to the WA community
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An environment that values ongoing career development
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Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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Opportunities for community engagement and corporate volunteering
If you are interested don’t delay and apply today! You can apply with an online application - please send us your CV showcasing what you can bring to the team.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
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