Mortgage Technology Manager

The Mortgage Technology Manager is a strategic partner to mortgage leadership, serving as the critical link between business and technology while ensuring strong LOS governance and alignment.

As the product leader, this role owns the end-to-end lifecycle of the LOS platform, including vision, roadmap, and delivery. The Director partners cross-functionally with operations, underwriting, secondary marketing, compliance, and technology teams to deliver scalable solutions that improve efficiency, strengthen compliance, automate workflows, and enhance the borrower and employee experience.

This role is accountable for optimizing the mortgage technology operating model, driving continuous improvement across people, process, data, and technology. By leading roadmap execution and governance, the Director ensures the platform evolves to support growth, scalability, and regulatory demands.

• Responsible for the strategic direction of our loan-related software applications including, but not limited to, our LOS system and related ancillary applications, loan document origination application, and other credit related software solutions.
• Participate with the UCMS President in the periodic updating of the UCMS IT Strategic Plan to incorporate loan application related roadmaps and initiatives.
• Prioritize enhancements based on business value, regulatory requirements, operational pain points, and strategic initiatives.
• Manage the product backlog, epics, user stories, and acceptance criteria.

• Evaluate new Encompass capabilities, ICE releases, and third-party solutions
• Lead the strategy, governance, administration, and continuous optimization of the Loan Origination System (LOS) and related mortgage technology platforms, ensuring alignment with business objectives, regulatory requirements, and operational priorities.
• Define and execute the LOS product roadmap, prioritizing enhancements, process improvements, and technology investments based on business value, compliance requirements, user experience, and operational efficiency.
• Own LOS configuration and system design, including business rules, workflows, milestones, forms, templates, custom fields, automation, security roles, and permissions to ensure a scalable, consistent, and high-performing environment.
• Partner with senior leadership, business stakeholders, operations, compliance, and technology teams to identify business needs, improve processes, and enhance end-to-end loan lifecycle performance.
• Serve as the primary liaison between business users and technology teams, translating operational requirements into functional specifications, technical solutions, and system enhancements.
• Manage the mortgage technology ecosystem, including integrations with point-of-sale (POS) platforms, automated underwriting systems (AUS), pricing engines, document generation and eSignature solutions, verification providers, and other third-party vendor systems.
• Oversee the full system enhancement lifecycle, including intake, prioritization, business analysis, testing, deployment, issue remediation, change management, and post-production support.
• Lead user acceptance testing (UAT), production readiness activities, and release governance to ensure successful implementation and adoption of new functionality and platform upgrades.
• Drive process automation and workflow optimization initiatives that reduce manual effort, improve data quality, increase operational efficiency, and shorten loan cycle times.
• Ensure system integrity, data governance, operational controls, and compliance with applicable regulatory requirements, including HMDA, TRID, audit standards, and internal policies.
• Evaluate system and process changes for compliance, risk, and operational impact, ensuring controls remain effective and aligned with regulatory expectations.
• Administer system security, user access, permissions, and role-based controls in accordance with corporate governance standards and industry best practices.
• Manage relationships with ICE Mortgage Technology and other strategic vendors, overseeing vendor performance, issue escalation, contract deliverables, and participation in product roadmap discussions.
• Provide subject matter expertise, consultation, and operational support for LOS-related issues, ensuring timely resolution and minimal disruption to business operations.
• Develop and maintain system documentation, training materials, and user enablement resources to support adoption, knowledge transfer, and ongoing system effectiveness.

• 10+ years working in the mortgage industry and an in-depth understanding of the life cycle of a loan.
• Prefer greater than 5 years of comprehensive knowledge of the Encompass ecosystem (LOS, Docs, EPC, Data Connect, Optimal Blue)
• Bachelor’s degree preferred, or equivalent combination of education and experience
• Background in mortgage technology with deep knowledge of residential loan origination operations, products, and processes
• Proven experience gathering and translating business requirements into system solutions, including analysis, implementation, and testing
• Strong understanding of system configurations, vendor customization tools, and packaged application frameworks
• Familiarity with information security standards, including user access and profile management
• Hands-on experience with configuration, business rules, forms, templates, workflow automation, and user permissions
• Experience managing integrations (e.g., Blend, Optimal Blue, Total Expert, LoanVision) and APIs
• Release management and system enhancement delivery
• Strong analytical and problem-solving capabilities with attention to detail
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated ability to collaborate cross-functionally and influence stakeholders
• Customer-focused mindset with a commitment to service excellence
• Ability to manage multiple priorities and operate effectively in a fast-paced environment

Must be able to pass a criminal background and credit check.

SUPERVISORY RESPONSIBILITY

This position manages employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

United location within the footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 25% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.