WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
POSITION SUMMARY:
The role is responsible for managing incoming inquiries, from our internal Wealth BDMs as well as external wealth partners. Building a book of present- and future-day opportunities. Exercising proactive lead management and consultative selling to convert these B2C opportunities into HomeEquity Bank clients. Performance will be measured against quarterly and annual quotas and rewarded with a competitive base salary, commissions, and a graduated bonus potential program in addition to extensive benefits program to create a highly competitive compensation package that will be attractive to top-performers.
In addition to managing incoming leads this role engages directly with the Wealth Partner community to understand their needs and act as a reverse mortgage expert by initiating and managing sales conversations along with building relationships in the wealth space.
MAJOR ELEMENTS OF THE ROLE
Responsible for the client-facing sales interactions of our Wealth Channel leads while working collaboratively with our Internal Wealth BDMs to convert opportunities
Maintain and grow relationships within the Wealth community via outbound call activities
Manage assigned partner relationships via Salesforce
Knowledge and understanding must be translated into a positive client experience, pairing client need with appropriate HomeEquity Bank solutions
Proactive management of CRM and lead mining
Continuous learning- product knowledge, selling skills and relationship management techniques
SKILLS AND EXPERIENCE REQUIRED
Qualifications and Technical Expertise:
Progressive financial services Inside Sales experience
Experience with Salesforce or equivalent CRM
Requires a thorough understanding of the Bank’s entire mortgage product suite and business processes
Post-secondary education or approved equivalent combination of education and experience
Demonstrated experience in consultative sales with particular emphasis selling over the phone
Knowledge of the financial services industry is required
Attributes
Results oriented with an understanding of the current financial services environment
The ability to deliver against established sales targets
Exceptional communication skills, particularly telephone selling skills and etiquette to effectively manage the sales process for existing clients
A passion for relationship building and business development
Ability to self-manage within a “pay for performance” compensation model
Superior sales and interpersonal skills while embracing a team-oriented culture
Strong organizational and time management skills
Working Conditions Unique to Job:
Hybrid office environment
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks (for eligible employees)
HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer-Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
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Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
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What We Do
HomeEquity Bank is a Schedule I Canadian bank and is the only provider exclusively focused on reverse mortgages for homeowners aged 55 and over. HomeEquity Bank is a privately held company and helps Canadians live retirement their way by providing a safe, secure, and easy way to access the equity they’ve built up in their homes through their financial solutions, the CHIP Reverse Mortgage® and Income Advantage®. HomeEquity Bank has been the leader of reverse mortgages in Canada since its inception in 1986. HomeEquity Bank has an effective direct-to-consumer distribution model as well as a well-established network of referral partners. This extensive partner network includes all major Canadian banks, credit unions, mortgage brokers, and financial planning firms.
