Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job DescriptionThe Mortgage Solutions Specialist works with members experiencing financial hardship to identify solutions that support their financial recovery while protecting the credit union's interests. This role manages residential and commercial real estate delinquency accounts, including collections, loan modifications, loss mitigation, and foreclosure activities. The position evaluates member circumstances, recommends appropriate resolutions, minimizes potential losses, and ensures compliance with regulatory requirements, investor guidelines, and credit union policies while delivering exceptional member service.
Essential Functions
- Partner with members experiencing financial hardship to identify and implement mortgage assistance solutions that support successful repayment and retention outcomes.
- Manage delinquent residential and commercial real estate loan portfolios, including collections, loss mitigation, loan modifications, and default servicing activities.
- Evaluate defaulted mortgage and commercial real estate loans and recommend appropriate workout, recovery, or foreclosure strategies.
- Coordinate foreclosure activities with attorneys, members, and third-party vendors while ensuring compliance with applicable federal and state regulations.
- Monitor and manage real estate owned (REO) properties, including insurance coverage, tax payments, property preservation, and disposition efforts.
- Prepare, submit, and monitor mortgage insurance claims, ensuring accuracy and adherence to required timelines and servicing standards.
- Respond to member inquiries and provide guidance regarding available loss mitigation and mortgage assistance programs.
- Maintain accurate documentation and records related to collections, loss mitigation, foreclosure activities, and member communications.
- Collaborate with internal teams to resolve complex account issues and support continuous process improvement.
- Utilize servicing systems, collection tools, and technology solutions to improve operational efficiency and member outcomes.
- Adhere to all applicable regulatory requirements, investor guidelines, Bank Secrecy Act (BSA) requirements, and credit union policies and procedures.
- High School Diploma/G.E.D. or equivalent, required.
- 4+ years' financial institution experience in customer service required to include:
- 2+ years' Mortgage / Real Estate Servicing or collections experience, required
Technical or Specialized Knowledge/Skills:
- Ability to be professional, diplomatic, and courteous while communicating critical information, with an emphasis on the ability to communicate in a calm and diplomatic manner.
- Interpersonal and communication skills.
- Verbal and written communication skills.
- Attention to detail and accuracy of all transactions is of critical importance.
- Problem-solving ability and consistent, logical, and effective decision- making.
- Time management and organizational skills with the ability to manage multiple and diverse on-going projects.
- Proficient with Microsoft Office programs (Outlook, Excel, Word, etc.) and web based transactional systems to complete day to day member requests and collection software systems.
- Knowledge of VA, FNMA, FHA, FHLB, GNMA.
- Preferred - Knowledge of and the ability to quickly learn and retain new information relevant to, collection law, bankruptcy law, and credit reporting including, but not limited to:
- Bank Secrecy Act
- Fact Act
- FCRA
- Gramm Leach, Bliley
- FDCPA
- CFPB
- State and Federal Collection Law
PAY RANGE: $25 to $29 per Hour (S13), plus incentives and 3% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS:
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
We anticipate this position to close on 09/25/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Skills Required
- High school diploma, GED, or equivalent
- 4+ years of financial institution experience in customer service
- 2+ years of mortgage, real estate servicing, or collections experience
- Professional, diplomatic, and courteous communication skills
- Interpersonal and verbal and written communication skills
- Attention to detail and transaction accuracy
- Problem-solving and effective decision-making ability
- Time management and organizational skills
- Proficiency with Microsoft Office, web-based transactional systems, and collection software systems
- Knowledge of VA, FNMA, FHA, FHLB, and GNMA
- Knowledge of collection law, bankruptcy law, and credit reporting
- Knowledge of the Bank Secrecy Act, FACT Act, FCRA, Gramm-Leach-Bliley Act, FDCPA, CFPB requirements, and state and federal collection law
Wings Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wings Credit Union and has not been reviewed or approved by Wings Credit Union.
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Retirement Support — Retirement funding is notably generous, with a dollar‑for‑dollar 401(k) match up to 6% plus an additional 4% non‑elective employer contribution. This structure can elevate total rewards beyond base pay.
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Healthcare Strength — Medical coverage offers two Anthem plan options with 100% covered in‑network preventive care, $0 telemedicine, and employer HSA seeding for HDHP enrollees. Dental and vision coverage are included, and fertility support is available via Kindbody.
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Leave & Time Off Breadth — Paid time off is substantial, starting around 16 days and growing to about 28 days with tenure, plus four floating holidays. Employees also receive state‑compliant sick/safe time and 32 hours per year of Volunteer Time Off.
Wings Credit Union Insights
What We Do
More than 85 Years of Innovation providing our members great financial services. Please Note: If you have both a legacy Ent Credit Union and a legacy Wings Financial Credit Union share account(s), after June 30, 2026, the accounts will be aggregated into one account and will be insured up to a maximum amount of $250,000 under NCUA’s share insurance. Wings Credit Union is an Equal Housing Lender and Equal Opportunity Lender and is federally insured by NCUA. Learn more at WingsCU.com
