Mortgage Sales Manager

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryThe role of the Mortgage Sales Manager is to develop, grow and effectively manage the Sales Team to increase loan production while providing excellent member services and adhering to regulatory guidelines.

Job Description

LOCATION

Tanner Building - Hybrid:

7167 S Center Park Drive
West Jordan, UT 84084

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Provides leadership to mortgage loan officers and loan coordinators through coaching, training, and check-ins
• Meets with employees on a regular basis to monitor continuous improvements; this includes pipeline management weekly or bi-weekly
• Reviews member surveys monthly and gives accolades for positive feedback and suggest ways to improve constructive feedback while maintaining a high NPS and Service Scores and suggests ways to improve via constructive feedback. Focus on maintaining high NPS and Service Scores
• Works with loan officers and loan coordinators to consistently follow the MACU Way: bringing out the best in each other, honesty and integrity, accountability, mutual trust and respect, speed and focus, and continuous improvement and innovation
• Manages loan coordinator pipelines and ensures the team has effective load balancing
• Assists loan officers in the review of challenging files and helps to identify best mortgage option
• Possesses strong knowledge of conventional, FHA and VA guidelines. 
• Helps loan officers develop market share growth strategies and business relationships within their communities to increase production
• Participates in monthly marketing activities with loan officers, including builder, Realtor, and chamber associations, and branch events
• Assists in setting department and individual goals with sales employees
• Analyzes loan officers and loan coordinators key successes and key opportunities for improvement; establishes goals yearly related to key opportunities
• Analyzes monthly reports (LO and LC report card) to monitor productivity levels, pull through ratios, tolerances, and file quality
• Ensures sales team is compliant by following guidelines of RESPA, TILA, HMDA,
• Resolves member related issues in a timely and profession manner; works with loan officer and loan coordinator to ensure issues are resolved and member is satisfied
• Works with loan officers to win the business in competitive situations, i.e. interest rate, lender fees
• Meets bi-weekly with AVP and other sales managers to discuss current and future state of business
• Assists in managing the Mortgage Call Center (Finesse) to ensure member service and wait times are in line with department goals

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 5 plus years professional experience in a progressive financial setting, working in a mortgage lending setting
• Management experience preferred

Education

Associates degree from an accredited institution in business, marketing, finance, economics or related field.  Education will be verified. OR three additional years combined with experience years in a progressive mortgage lending setting.

Licenses, Certifications, Registrations

NMLS license required

Managerial Responsibility

Manages a team of 15-18 loan officers and loan coordinators

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Experience with analytical and reporting software preferred
• Demonstrated experience with Symitar.
• Finesse and CRM experience preferred.

Language Skills 

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)
• Ability to lead and direct change and create buy-in with the team

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#LI-FW1

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.