Mortgage Sales Associate – Detroit, MI

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

A Better Opportunity

Join Better to build your sales career as a Mortgage Sales Associate. In a fast-paced, high-volume call center environment, you’ll engage customers, drive conversion, and ramp into a licensed Loan Consultant role with strong growth and earning potential.

Responsibilities

• Making outbound calls to prospective customers to introduce current loan options and qualify borrowers for next steps with a licensed Loan Consultant

• Managing a pipeline of business prospects, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit

• Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)

• Assisting home buyers with their mortgage application, including answering customer calls and making outbound follow-up calls

• Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)

• Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively

• Ability to understand the customer’s timeframes and objectives and have a flexible approach to meet the customer’s needs

• Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions

Qualifications

• Minimum 2 years of sales experience (preferred with at least 1 year in the mortgage industry but not required), ideally in a call center or outbound sales environment

• Track record of beating quota, with references that verify motivation, success, and work ethic

• Highly motivated; a self-starter with a high degree of ownership and a strong customer focus

• Organized with strong time management skills

• Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds

• Strong written communication skills

• Ability to troubleshoot and solve problems independently

• All team members are required to work a minimum of two weekend shifts per month