Inside Sales Associate - Mortgage

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

The Opportunity

Start your career in mortgage sales at one of the most innovative companies in home finance.

As an Inside Sales Associate at Better, you’ll work directly with customers, build real sales experience, and develop the skills needed to grow into a licensed Loan Consultant role. This is a fast-paced, high-energy environment for people who are competitive, motivated by performance, and excited by career growth and earning potential.

We’re looking for driven individuals from sales, customer service, hospitality, retail, call center, or other customer-facing backgrounds who thrive in goal-oriented environments.

Top performers may have the opportunity to earn their mortgage licenses and grow into a licensed Loan Consultant role over time. Many associates also increase earnings through overtime and performance incentives.

How You’ll Make an Impact

• Managing a pipeline of business prospects, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit

• Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)

• Assisting home buyers with their mortgage application, including answering customer calls and making outbound follow-up calls

• Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)

• Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively

• Ability to understand the customer’s timeframes and objectives and have a flexible approach to meet the customer’s needs

• Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions

What You'll Bring

• Minimum 1 year of experience in sales, hospitality, customer service, collections, retail leadership, call center, or other customer-facing environments.

• Track record of beating quota, with references that verify motivation, success, and work ethic

• Highly motivated; a self-starter with a high degree of ownership and a strong customer focus

• Organized with strong time management skills

• Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds

• Strong written communication skills

• Ability to troubleshoot and solve problems independently

• All team members are required to work a minimum of two weekend shifts per month

What We Offer

• Performance-driven compensation
  Competitive base salary with bonus or incentive opportunities, depending on role

• Comprehensive, flexible health benefits
  A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.

• Financial wellbeing & long-term support
  Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources.

• Time to recharge
  Generous paid time off, company holidays, sick time, and paid parental leave.

• Support for families
  Paid parental leave and childcare support, including employer matching for dependent care FSA.

• Holistic wellbeing support
  Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.

• Flexibility in how you work and live
  Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.

• Daily perks that make work better
  Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely.

• An exceptional NYC office experience
  Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life.

• High-impact work at a category-defining moment
  Help shape the brand of an AI-native company reinventing homeownership from the ground up.

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

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