JOB RESPONSIBILITIES
• Verify loan information on the core system aligns with appropriate e-file loan documents for accuracy
• Generate and monitor reports, resolve exceptions according to department procedures, and maintain thorough documentation of all decisions.
• Maintain up to date knowledge of mortgage loan product characteristics and apply accordingly to identify incorrect information and communicate any mapping, training or operational issues to supervisor.
• Accurately interpret and apply applicable government regulations and bank guidelines (RESPA, Reg Z, Homeowners Protection Act, HMDA, HOEPA, Ohio Revised Code, etc.) to all related functions of the position.
• Analyze and review retail loan products (mortgage and home equity) according to the corporate compliance checklist and resolve identified exceptions.
• Enlist appropriate stakeholders to provide information required to complete the mortgage loan file.
• Develop, monitor and assess test plans and report for daily tasks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned
COMPETENCIES
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Problem/Situation Analysis
• Ability to influence others
• Ability to build collaborative relationships
• Ability to work as part of a team
• Ability to work independently
EDUCATION AND EXPERIENCE
• 2 Years of mortgage experience preferred
• High School Diploma or equivalent required
TRAVEL REQUIREMENTS
Occasional travel to headquarters in Newark, Ohio (or Zanesville) for department meetings required- candidate must live within 50 miles of Zanesville or Newark, Ohio.
SCHEDULE
Typical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 40+ hours per week.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or equivalent
- Mortgage experience (2 years preferred)
- Basic computer skills
- Ability to accurately interpret and apply government regulations (RESPA, Reg Z, HPA, HMDA, HOEPA, Ohio Revised Code)
- Experience analyzing and reviewing retail loan products and resolving exceptions
- Ability to develop, monitor, and assess test plans and daily task reports
- Must live within 50 miles of Zanesville or Newark, Ohio (occasional travel to HQ required)
Park National Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park National Bank and has not been reviewed or approved by Park National Bank.
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Retirement Support — A two-track retirement program combines an employer-funded pension with a matched stock ownership plan, an uncommon design that enhances long-term security. Plan materials highlight employer-paid pension credits alongside matching contributions to the KSOP.
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Healthcare Strength — Health coverage offers multiple medical options with the employer bearing most premium costs, plus dental and vision, and preventive care fully covered. This breadth positions core health benefits as a meaningful component of total rewards.
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Leave & Time Off Breadth — Paid time off includes vacation that scales with service, a robust holiday schedule, and paid leaves for childbirth, parental caregiving, and military duty. Long-term disability coverage is included for full-time associates.
Park National Bank Insights
What We Do
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations. Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere. We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority. At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. THE ASSOCIATE EXPERIENCE: At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love. This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
