To provide oversight and coordination of mortgage loan production for a particular section of Mortgage Production. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Assist with leading section activities.
Responsibilities- Review and evaluate mortgage loan applications to ensure viability (member' debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
- Review loan files for accuracy of estimated closing costs and initial loan pricing
- Authorize release of the reviewed/approved loan packages and release of information to members
- Provide assistance and direction on complex/unique or unusual loans
- Review loan files, ensuring all supporting documents met conditional requirements according to investor and lender guidelines
- Review loan files for accuracy of loan pricing, interest rate and points
- Resolve escalated member issues and problems
- Train team members and/or peers on functional processes and procedures
- Ensure compliance with documentation and disclosure requirements
- Detect errors and initiate or arrange for corrective action; ensure resolution
- Identify and resolve issues with closing attorney/agent, realtor or other related party
- Conduct ongoing training for team members; coach, evaluate, inform and provide corrective guidance
- Work with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements
- Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
- Serve as team lead:
- Assist with section operations and oversight of staff
- Compile reports and/or production statistics
- Provide input for performance appraisals
- Mentor and guide team members
- Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
- Working knowledge of mortgage loans (i.e.. conventional, FHA, VA loans) guidelines
- Experience working in a high volume, fast paced environment
- Experience in compliance analysis
- Experience in leading, guiding and mentoring others
- Ability to interpret and apply regulations, instructions and procedures
- If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Effective skill exercising initiative and using good judgment to make sound decisions
- Advanced organizational, planning and time management skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective organizational, planning and time management skills
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills
Desired Qualifications
- Working knowledge of Navy Federal products, services, programs, policies and procedures
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 820 Follin Lane, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
- Working knowledge of mortgage loans (conventional, FHA, VA) guidelines
- Experience working in a high volume, fast paced environment
- Experience in compliance analysis
- Experience in leading, guiding and mentoring others
- Ability to interpret and apply regulations, instructions and procedures
- Register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks (required prior to assumption of duties)
- Effective initiative and sound judgment to make decisions
- Advanced organizational, planning and time management skills
- Maintain accuracy with attention to detail and meeting deadlines
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills
- Working knowledge of Navy Federal products, services, programs, policies and procedures
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
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What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
