Mortgage Processor I

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Mortgage Loans Processor (the “Processor”) is accountable for a pipeline of residential mortgage loan applications from the time that the application has been completed to closing. The Processor will collect information needed for the Underwriter to render a credit decision. The processor will collect and review “stipulations” for accuracy (i.e. income, assets, insurance, etc.…). The processor will order 3rd party services such as title insurance, appraisals, verification of employment, etc.... Additionally, the processor will be responsible to understand regulatory disclosure timelines and division underwriting guidelines and required documentation. The Processor will communicate in writing and verbally with internal business partners, third parties and mostly the applicant. The Processor is responsible to ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations. The processor will be responsible to ensure that loans requiring escalation are brought to management’s attention.

Job Responsibilities:

• Manage a pipeline of various numbers of loans efficiently and deliver excellent customer experience.
• Proactive gathering and review of underwriting documentation from the applicant and any applicable third parties.
• Timely submission of underwriting conditions to the Underwriter.
• Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addressed.
• Reviewing file documentation for missing or erroneous information.
• Maintain all required documentation pertaining to assigned loans within the loan origination system.
• Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant.
•  Regular pipeline follow-up within the company standards.
• Ensure that the appropriate levels of mortgage insurance are obtained where applicable
• Review loan documentation to ensure that it meets the conditions set forth by Underwriting.
• Process and close, at minimum the expected number of loans each month.

Minimum Qualifications:

• Bachelor’s degree (preferred) or equivalent relevant job experience.
• Minimum of 2 years’ mortgage processing experience.
• A strong understanding of the mortgage process flow.
• Must have strong organization skills.
• Demonstrate proven track record of proactive problem solving.
• Must have the ability to multi-task in a high volume and high paced environment.
• Must be customer focused and dedicated to delivering a “stellar” customer experience.
• An understanding of residential mortgage products.
• A general understanding of underwriting guidelines for product suite offerings.
• Must be able to perform at a high level with minimal supervision.
• Must have excellent written and oral communication skills.
• Must have track record of building strong internal and external partnerships.
• Excellent communication and customer service skills.
• Extremely proactive in responding to customer or business partners’ needs.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.