Mortgage Processing Manager

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Mortgage Loan Processing Manager will be responsible for the oversight of an assigned pipeline along with the daily pipeline activity in the WSFS Mortgage Processing Department. This activity includes, but is not limited to, managing the flow of loans into and out of the Processing department, ensuring that all key milestones are being met, ensure the appropriate communication is being provided to internal and external business partners and managing to “turntimes” to an acceptable level as determined by WSFS Mortgage Management.

Job Responsibilities:

• Accountable for the Processing team meeting the goals set forth by WSFS Mortgage Management.
• Manage the performance of the Processing team
• Providing training for the Processing team
• Complete Performance Reviews and make personnel recommendations.
• Maintain pipeline tracking and performance metric reports.

Minimum Qualifications:

• Bachelor’s Degree is required.
• Minimum of 2 years as a mortgage Processor and 3 years of mortgage processing supervisory experience.
• Must have a working knowledge of all Convention, FHA, VA, USDA, and Construction loan programs. 
• Must have strong customer service and communication skills (written and verbal).
• Must have a working knowledge of all regulatory rules and requirements.
• Must have excellent organization and time management skills.
• Must have the ability to multitask in a fast-paced environment.
• Must be able to meet tight deadlines.
• Must be proficient in using Microsoft Office Products.
• Must have experience in creating reports and presenting to various levels of management.
• Must have the ability to analyze gaps in processes and procedures and develop resolution.
• Must have the ability to resolve complex processing/underwriting issues with potential customer impact.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.