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The PositionJob TitleMortgage Market ManagerJob DescriptionSUMMARY
The Mortgage Market Manager is responsible for leading and growing mortgage production across an assigned market within a regional/community bank. This role provides direct leadership to Mortgage Loan Consultants, Mortgage Sales Managers, and Mortgage Loan Assistants, driving origination performance, customer experience, and compliance while deepening community and referral relationships. Promotes and contributes to a values-based corporate culture that emphasizes responsible decision making and helping others Spend Life Wisely.
The Mortgage Market Manager partners closely with retail banking leadership, operations, and credit to execute the bank’s mortgage strategy and ensure consistent, high-quality production aligned with the bank’s risk culture and service standards.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Sales & Production Leadership
- Lead, coach, and manage Mortgage Loan Consultants, Mortgage Sales Managers, and Mortgage Loan Assistants within the assigned market
- Drive mortgage production, referral generation, and market share growth across retail and community channels
- Establish production goals, monitor performance, and implement action plans to achieve volume, revenue, and quality targets
- Support pipeline management, pull-through, and timely loan closing in partnership with operations and processing teams
- People Management & Development
- Recruit, onboard, develop, and retain high-performing mortgage sales and support staff
- Provide ongoing coaching, performance feedback, and career development for team members
- Conduct performance reviews and manage corrective action as needed
- Foster a culture of collaboration, accountability, and customer-centric service
- Market & Relationship Management
- Build and maintain strong referral networks with branch partners, real estate professionals, builders, and community organizations
- Represent the bank in the local market through networking, events, and community involvement
- Monitor local market conditions, competitor activity, and pricing trends to inform sales strategy
- Operational Excellence & Compliance
- Ensure adherence to bank policies, mortgage regulations, and investor requirements, including fair lending, CRA, and consumer compliance standards
- Partner with operations, underwriting, and credit teams to resolve issues and improve cycle times and customer experience
- Oversee expense management and staffing alignment within the market
Additional Duties and Responsibilities
· Adherence to all First United Policies and Procedures
· Complete all required compliance exams on an annual basis
· Perform other duties as assigned
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
- Bachelor’s degree in Business, Finance, or a related field (or equivalent experience)
- 7+ years of mortgage lending experience, including direct sales and people leadership
- Proven success managing high-performing mortgage sales teams
- Proven success with recruiting loan officers in a defined geographic market
- Active NMLS license (or ability to obtain/maintain as required)
Knowledge and Skills Requirements
- Strong knowledge of mortgage products, origination processes, and regulatory requirements
- Demonstrated ability to drive production while maintaining credit quality and compliance
- Strong networking and recruiting skills
- Excellent leadership, coaching, and communication skills
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.
All Locations:San AntonioIf any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
What We Do
First United Bank is a progressive and innovative community banking organization. By virtue of its growth from a single unit bank into a multi-community banking enterprise, First United is categorized as a "Super Community Bank." As one of the largest banking organizations in the Southwest, First United focuses on retail and community banking, targeting consumers and small-to-mid-sized businesses within its market areas. First United provides a comprehensive range of financial services including retail, commercial, trust, brokerage, mortgage and insurance products. First United is the premier provider of financial products and services in every market we serve. We deliver services through an expansive network of community bank locations throughout Oklahoma and Texas. www.firstunitedbank.com/locations At First United, we believe that to spend life wisely, you should have a balance in the four pillars of wellness, personal development, financial well-being and faith. Check out our website blog at www.spendlifewisely.com. Facebook: firstunited1 Twitter: @firstunitedbank Google+: +firstunitedbank1 YouTube: firstunitedbank1 Member FDIC NMLS # 400025
