Description
Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.
Essential Duties and Responsibilities
- I. Responsible for tracking loans that are past due, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
- II. Processes and track loan modification workouts and REO properties.
- III. Request and track claim reimbursements from investors for loss mitigation and non-recoverable from borrowers.
- IV. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
- V. Performs a variety of clerical duties including filing or imaging of documents.
- VI. Other duties as assigned
Requirements
Required Education:
High school diploma or general education degree (GED)
Required Work Experience: Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.
Technology Skills:
Proficient in basic computer skills and all Microsoft Office applications.
Required Skills or traits for the position: Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.
Skills Required
- High school diploma or GED
- Two to three years of related loss mitigation and mortgage banking experience and/or training, or an equivalent combination of education and experience
- Proficiency in basic computer skills and all Microsoft Office applications
- Ability to accurately and efficiently process transactions
- Ability to follow established policies, procedures, and guidelines
- Analytical decision-making and problem-solving skills
What We Do
The Iowa Bankers Association represents Iowa banks and savings institutions. Dedicated to serving Iowa banks since 1887, the association provides its members with a strong voice at both state and federal levels of government. It offers a comprehensive range of resources to support bank success, including compliance, education, marketing, human resources, and specialized insurance and mortgage services.
